Senior Director, Market Operations, Fort Collins

Panorama Eye Care LLC•Denver, CO

7d•$155,000 - $175,000•Onsite

About The Position

The Senior Director, Market Operations provides strategic and operational leadership for all eight Panorama Eyecare clinics in the Fort Collins market. The role is accountable for multi-site practice operations, physician relations, financial performance, patient experience, and developing high-performing teams. Building trusted physician relationships is central to the position, as is aligning clinical priorities with operational and organizational objectives. The Senior Director collaborates closely with the Director of ASC Operations to coordinate clinic and surgical services, although the role does not have direct operational responsibility for ambulatory surgery centers. The position is based at the Eye Center of Northern Colorado and requires regular travel to other clinic locations. Panorama Eyecare seeks a proven healthcare operations leader with ophthalmology experience or a comparable background in multi-site physician practice management.

Requirements

At least five years of progressive healthcare operations leadership experience, including responsibility for multiple medical practices or clinic locations.
Demonstrated success developing, managing, and sustaining strong physician relationships in a complex healthcare environment.
Experience in ophthalmology, optometry, multispecialty physician practices, or comparable outpatient healthcare operations.
Proven ability to lead multi-site operations, develop management teams, and deliver measurable operational improvements.
Strong financial acumen, including budgeting, productivity management, operational analysis, and expense control.
Exceptional interpersonal, communication, negotiation, and conflict-resolution skills.
Ability to build physician trust, influence stakeholders, and achieve consensus across clinical and administrative teams.
Experience with electronic medical records, practice management systems, and performance reporting tools.
Ability to travel regularly among assigned clinic locations.

Nice To Haves

Direct operational leadership experience within ophthalmology or optometry.
Experience working with ophthalmologists and coordinating clinical operations with ambulatory surgical services.
Bachelor's degree in Healthcare Administration, Business Administration, or a related field.
MBA, MHA, or comparable advanced degree.
Experience supporting physician practice growth, provider integration, and operational transformation.

Responsibilities

Serve as the primary operational liaison and trusted business partner to ophthalmologists, optometrists, and other providers throughout the market.
Build collaborative physician relationships, identify and resolve concerns and operational barriers, and improve clinic workflows, provider productivity, scheduling, and clinical support.
Provide operational oversight for all Panorama Eyecare clinics in the Fort Collins market and lead clinic managers and operational teams.
Optimize patient access, scheduling, staffing, patient flow, provider utilization, and clinic productivity while establishing consistent processes suited to individual practices and physicians.
Coordinate with organizational support functions and identify opportunities to improve operational efficiency, resource allocation, and patient care.
Partner with the Director of ASC Operations on surgical scheduling, patient readiness, physician communication, continuity of care, and shared improvement initiatives.
Manage market-level clinic budgets, financial performance, and expenses; monitor key performance indicators and use operational and financial data to identify trends and corrective actions.
Develop strategies to improve revenue, manage expenses, optimize resources, and support market growth and financial planning with executive leadership.
Lead, mentor, and develop clinic managers and operational leaders; promote accountability, collaboration, engagement, and continuous improvement.
Set performance expectations, develop leadership capabilities, and partner with Human Resources on hiring, employee relations, performance management, and retention.
Lead organizational change and operational improvements while maintaining positive physician and employee relationships.
Promote a consistent, positive patient experience and ensure adherence to organizational policies, healthcare regulations, and quality standards.
Work with physicians and clinical leaders to address patient concerns, patient safety, operational risk, and quality improvement.
Implement market strategies, identify opportunities for growth and expanded services, and support integration of new physicians, services, and clinic locations.
Strengthen relationships in the local medical community and provide senior leadership with regular updates on market performance, challenges, and opportunities.