Sr. Director, HR Technology
About The Position
The Senior Director, HR Technology oversees day-to-day operations of BlackLine’s HR Information Technology team, ensuring the stability, security, and continuous improvement of Workday and the broader HR technology ecosystem following the Workday go-live. The role drives Workday adoption, issue resolution, and ongoing optimization while managing and developing an onshore and offshore team and maintaining a service-oriented, customer-first culture. The position defines and leads BlackLine’s HR AI strategy, building an AI-centric technology roadmap and identifying opportunities for artificial intelligence, intelligent agents, and automation to improve HR service delivery and the employee experience. It leads the design and deployment of AI agents and automations across HR processes, develops business cases and ROI measures, evaluates emerging technologies, and establishes governance, security, and data-privacy safeguards for systems that use employee data. The role owns application security for Workday and the wider HR technology ecosystem, oversees HR applications, integrations, end-user services, vendor relationships, SLAs, and the HR Technology budget, and supports audit, compliance, and data-governance activities. It partners with HR leadership, HR Operations, the People Team, and enterprise IT and AI teams, and may support enterprise systems and initiatives outside HR as business needs require. Candidates who live within a reasonable commute of a BlackLine office are expected to work in the office at least three days per week; the workplace combines virtual and in-person interactions.
Requirements
- Proven experience leading HR Information Technology or HRIS operations, ideally through a Workday implementation or post-go-live stabilization.
- Hands-on experience with Workday HCM and the broader HR technology ecosystem; payroll, recruiting, or other Workday modules are desirable but stated as ideal.
- Strong understanding of end-to-end hire-to-retire processes, including recruiting, onboarding, core HR, payroll, benefits, performance, and offboarding.
- Familiarity with Workday Integration Cloud, including Enterprise Interface Builder (EIB) and Workday Studio, and Workday Illuminate.
- Demonstrated experience building and deploying AI agents, automations, or AI-driven solutions in an enterprise setting; HR experience is preferred.
- Strong understanding of AI/ML, generative AI, and agentic AI concepts and responsible application to HR processes and data.
- Technical proficiency with APIs and agent-integration protocols, such as REST/SOAP APIs and Model Context Protocol (MCP), for secure and reliable system connections.
- Experience developing and executing a technology or AI strategy and roadmap and translating it into an actionable stakeholder plan.
- Experience building business cases and quantifying business value and ROI for technology and AI investments.
- Strong leadership, mentoring, coaching, and people-management skills.
- Experience managing and developing offshore or distributed teams across time zones.
- Ability to communicate technical and AI concepts to both technical and non-technical executives and HR stakeholders.
- Experience managing vendor relationships, evaluating emerging HR technology and AI platforms, and making build-versus-buy decisions.
- Familiarity with employee-data privacy, security, and compliance considerations in AI systems.
- Working knowledge of application security practices, including access controls, identity management, and vulnerability management in enterprise SaaS environments.
- Strong compliance orientation and a hands-on approach, including willingness to work through technical and operational details with the team.
- Excellent project-management skills and ability to manage large, complex, cross-functional initiatives.
- Ability to work with people at all organizational levels and drive change management.
- Experience partnering with HR Operations and HR stakeholders to translate operational needs into IT and AI solutions.
- Ability to multitask and manage competing priorities in a fast-paced environment.
- Flexible, enterprise-wide mindset and willingness to support IT systems and initiatives beyond HR when needed.
Nice To Haves
- Experience leading HR IT or HRIS through a Workday implementation or post-go-live stabilization.
- Experience with Workday payroll, recruiting, or other modules.
- HR-domain experience building and deploying enterprise AI agents, automations, or AI-driven solutions.
Responsibilities
- Oversee daily HR IT operations and support, aligning service delivery with HR Operations and the needs of the broader HR systems landscape.
- Lead post-go-live Workday stabilization, adoption, issue resolution, and continuous optimization.
- Manage, mentor, and develop onshore and offshore HR IT managers and staff, fostering a service-oriented, customer-first culture.
- Define and lead BlackLine’s HR AI strategy and maintain an AI-centric HR technology roadmap.
- Develop business cases, value drivers, and ROI estimates to prioritize AI and technology investments and secure stakeholder support.
- Design, build, and deploy AI agents and automations across recruiting, onboarding, case management, benefits, payroll support, and other core HR processes.
- Partner with HR leadership, HR Operations, the People Team, and enterprise IT and AI teams to identify use cases and prioritize the HR AI roadmap.
- Evaluate emerging HR AI and agentic technologies, including Workday Illuminate, and make build-versus-buy recommendations.
- Establish governance, security, and data-privacy safeguards for AI agents and automations that operate on employee data.
- Own application security for Workday and the broader HR technology ecosystem, including access controls, identity and data security, and vulnerability remediation.
- Oversee provisioning and operation of HR end-user services, integrations, and applications.
- Develop and monitor performance, adoption, and ROI metrics for HR technology and AI initiatives, and report trends to executives and HR leadership.
- Manage the HR Technology budget, including AI tools and vendor investments.
- Establish vendor relationships, negotiate services, and manage SLAs with Workday and AI/automation vendors.
- Support audit, compliance, and data-governance activities related to HR systems and AI use.
- Partner with enterprise IT and security teams to support systems and initiatives outside HR when business needs require.
Benefits
- Short-term and long-term incentive programs, based on eligibility.
- Benefit and wellness plans.
- Professional development seminars.
- Inclusive affinity groups.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
