Senior Director, Facilities, Real Estate & Security Operations
About The Position
The Senior Director, Facilities, Real Estate & Security Operations is a strategic and operational leader responsible for planning, developing, and managing InnovAge’s physical infrastructure across more than 25 sites in 7 states. The role integrates facilities management, real estate development, physical security compliance, and facilities finance to support safe, efficient, and cost-effective environments for care delivery in a PACE healthcare setting. Reporting to the SVP of Care Support, the Senior Director leads cross-functional teams and external partners, driving operational excellence, regulatory compliance, and strategic growth aligned with InnovAge’s mission. The position leads multi-site facilities operations, maintenance, capital improvements, real estate strategy and development, and the enterprise-wide physical security program. It partners with Finance on capital and operating budgets, tracks spending and investment returns, and leads a diverse department while collaborating with Legal, HR, Finance, Operations, and Clinical teams. Travel between InnovAge worksites is required, including overnight and out-of-state travel for leadership meetings; travel is estimated at 10–25% of time.
Requirements
- Bachelor’s degree in Facilities Management, Real Estate, Construction, Engineering, Business Administration, or a related field.
- 8+ years of progressive leadership experience in facilities, real estate, or physical security; healthcare or senior care experience is preferred.
- Strong knowledge of facilities operations, real estate transactions, security systems, and regulatory compliance.
- Proven ability to manage multi-site operations, capital projects, and cross-functional teams.
- Excellent communication, negotiation, and organizational skills.
Nice To Haves
- Master’s degree in Facilities Management, Real Estate, Construction, Engineering, Business Administration, or a related field.
- Experience in healthcare call centers or familiarity with PACE programs.
- Familiarity with CAD, Corrigo, or other facilities management platforms.
Responsibilities
- Lead multi-site facilities operations, maintenance programs, and capital improvement projects.
- Oversee facility services, vendor relationships, and landlord coordination to support building performance.
- Develop and implement sustainability initiatives and energy-tracking programs.
- Manage facility-related KPIs, work order systems, and compliance with healthcare standards.
- Direct real estate strategy, including site acquisition, lease administration, and portfolio management.
- Support development activities, including site selection, budgeting, and onboarding of new locations.
- Manage construction contracts and vendor performance, ensuring alignment with operational needs.
- Ensure timely execution of real estate transactions and legal documentation.
- Partner with Finance to develop and manage capital and operating budgets for facilities and real estate.
- Track and analyze spending across maintenance, development, and security operations.
- Ensure financial accountability and return on investment for facilities investments and vendor contracts.
- Support benchmarking and performance tracking for external service providers.
- Oversee the enterprise-wide physical security program, including access control, surveillance, and incident response.
- Lead the Safety & Security Operations Center and contracted guard force operations.
- Develop and enforce physical security policies, audits, and training programs.
- Manage workplace violence prevention initiatives and regulatory compliance.
- Lead and mentor a diverse team, including Directors, Managers, Analysts, and external partners.
- Foster cross-functional collaboration with Legal, HR, Finance, Operations, and Clinical teams.
- Drive continuous improvement, innovation, and alignment with organizational goals.
- Represent Facilities and Real Estate in strategic planning and executive-level discussions.
- Travel between national InnovAge worksites, including expected overnight and out-of-state travel for leadership meetings.
Benefits
- Medical, dental, and vision insurance.
- Short- and long-term disability insurance.
- Life insurance, AD&D, and supplemental life insurance.
- Flexible spending accounts.
- 401(k) savings plan with company match.
- Paid time off.
- Company-paid holidays.
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What This Job Offers
Job Type
Full-time
Career Level
Director
