Senior Director, Facilities Management

JLL • Wayne, NJ

2d • Onsite

About The Position

Lead facilities management operations across a 40-site retail banking portfolio in Northern New Jersey. The role combines hands-on engineering expertise with strategic oversight of multiple Facilities Managers to ensure operational excellence and regulatory compliance across all locations. Responsibilities span building systems and infrastructure, team leadership, maintenance programs, technical project review, budgeting, vendor relationships, sustainability initiatives, and banking-specific operational and security requirements. Regular travel throughout the portfolio is required, estimated at 50–70% of the time. The position is on-site in Wayne, New Jersey. The role does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.

Requirements

• Bachelor's degree in Engineering, Facilities Management, or a related technical field, or an equivalent combination of education and experience.
• Minimum 7–10 years of progressive facilities management experience with an engineering or operations background.
• Minimum 3–5 years leading facilities operations in a retail banking or financial services environment.
• Proven experience managing multiple Facilities Managers or technical staff.
• Strong working knowledge of building systems, including HVAC, electrical, plumbing, and fire/life safety.
• Understanding of building codes, OSHA regulations, and ADA compliance requirements.
• Proficiency with CMMS/CAFM systems and facilities management software.
• Project management capabilities for capital improvements and renovations.
• Direct experience with retail banking branch environments and operational requirements.
• Understanding of banking security standards and regulatory compliance frameworks.
• Familiarity with customer-facing facility considerations in financial services settings.
• Demonstrated ability to lead, develop, and motivate technical teams.
• Strong vendor management and contract negotiation skills.
• Excellent problem-solving abilities and decision-making under pressure.
• Effective communication skills with technical staff, executives, and business stakeholders.
• Regular travel throughout the Northern New Jersey portfolio, estimated at 50–70% of the time.
• Authorization to work in the United States without visa sponsorship.

Nice To Haves

• Professional certifications such as FMP, CFM, PE, or equivalent.
• Experience managing geographically dispersed portfolios.
• Background in critical facilities or 24/7 operations.
• LEED certification or sustainability program experience.

Responsibilities

• Direct facilities operations across 40 retail banking locations, ensuring optimal performance of building systems, infrastructure, and physical environments.
• Lead and mentor Facilities Managers, providing guidance on technical issues, vendor management, and operational priorities.
• Develop and implement standardized operating procedures and maintenance protocols across the portfolio.
• Coordinate preventive maintenance programs, emergency response procedures, and capital improvement projects.
• Oversee HVAC, electrical, plumbing, fire/life safety, and security systems across all sites.
• Troubleshoot complex building system failures and provide technical direction to site teams.
• Review and approve engineering designs, specifications, and contractor proposals for renovation and repair projects.
• Ensure compliance with building codes, safety regulations, and banking industry standards.
• Develop annual operating budgets and capital expenditure plans for the portfolio.
• Negotiate and manage vendor contracts, service agreements, and supplier relationships.
• Implement energy management initiatives and sustainability programs.
• Analyze facility performance metrics and recommend operational improvements.
• Maintain secure, compliant environments that meet retail banking operational requirements.
• Coordinate facilities work around branch operating hours while minimizing customer disruption.
• Support branch openings, closures, renovations, and reconfigurations.
• Ensure physical security systems integrate with banking security protocols.

Benefits

• 401(k) plan with matching company contributions.
• Comprehensive medical, dental, and vision care.
• Paid parental leave at 100% of salary.
• Paid time off and company holidays.
• Early access to earned wages through Daily Pay.
• Supportive culture and comprehensive benefits package prioritizing mental, physical, and emotional health.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior