Senior Director, Integrated Facilities Management
About The Position
The Senior Director oversees facilities service delivery for a regional portfolio, serves as the primary client contact, and develops strategic plans for the portfolio. The role manages team and vendor performance, maintains compliance with health, safety, environmental, and risk policies, drives operating-cost savings and productivity improvements, and oversees moves, adds, and changes as well as small construction projects. The position is accountable for client relationships and service levels, portfolio budgets and forecasts, financial reporting and efficiencies, vendor payments and procurement, and annual capital plans. It also leads and develops management-level staff, supports account-wide initiatives and continuous improvement, and coordinates with internal teams and subject-matter experts. The position is on-site in New York, NY, and does not provide visa sponsorship; candidates must be authorized to work in the United States without sponsorship.
Requirements
- At least 8 years of experience in facilities management, property management, or a related field.
- At least 5 years of experience managing a diverse team.
- Proficiency with a range of information technology tools and platforms.
- Excellent communication and relationship-management skills.
- Financial management skills and experience.
- Strong analytical, organizational, and presentation skills.
- Must be authorized to work in the United States without visa sponsorship.
Nice To Haves
- Bachelor’s degree or diploma in Business Administration, Property Management, or Operations Management.
Responsibilities
- Manage delivery of facilities services to the regional portfolio in accordance with agreed policies, procedures, and contract scope.
- Serve as the primary point of contact for the client.
- Develop and implement the portfolio strategy and annual management plan.
- Manage management-level team members and address performance, facility upkeep, issues, and escalations.
- Manage vendor performance and document and address poor performance.
- Maintain system reliability and improve consistency across the portfolio.
- Develop and implement programs and processes that reduce operating costs and increase productivity.
- Ensure compliance with health, safety, environmental, and risk management policies and procedures.
- Drive portfolio-level implementation of account-wide compliance reviews, audits, training, and other initiatives.
- Lead savings, benchmarking, best-practice, and continuous-improvement initiatives.
- Oversee moves, adds, changes, and small construction projects, and serve as the area point of escalation.
- Coordinate with internal teams, including fitness, food services, massage, transportation, security, and capital projects.
- Lead vendor contract procurement for the area and support account-wide sourcing events.
- Support account and JLL subject-matter experts in delivering value to the client.
- Conduct audits to ensure data integrity across area systems.
- Deliver portfolio management reports as required by the client agreement or requested.
- Develop and manage client relationships, meet agreed service levels and contract requirements, and meet or exceed key performance indicators.
- Achieve or exceed operational expenditure targets, manage within budgets, and identify efficiencies and savings.
- Manage annual budgeting and quarterly forecasting for the portfolio.
- Prepare financial-year budget-spend reports, analyze expenditures, and demonstrate value or identify efficiency initiatives.
- Manage vendor payments where applicable, following relevant systems, policies, and procedures.
- Develop and approve annual capital plans for each building in coordination with the client representative.
- Ensure compliance with delegated financial and contractual authorities.
- Lead, manage, develop, and supervise management-level staff in delivering workplace services.
- Provide onboarding, training, and team-building, and foster teamwork, cooperation, performance excellence, and individual success.
- Participate in team performance management and personal development planning.
- Align with the facilities leadership team and act in a manager capacity for sites in the region.
- Represent JLL and uphold its values of Teamwork, Ethics, and Excellence.
Benefits
- 401(k) plan with matching company contributions
- Comprehensive medical, dental, and vision care
- Paid parental leave at 100% of salary
- Paid time off and company holidays
- Early access to earned wages through Daily Pay
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
