Senior Director, Enterprise Infrastructure

Wingstop•Dallas, TX

2d•Onsite

About The Position

The Senior Director, Enterprise Technology Infrastructure owns the reliability, resiliency, security, and scalability of the enterprise technology platforms that support team members, restaurant operations, and digital growth. The role plans, organizes, and manages infrastructure operations and staff to ensure reliable, cost-effective IT services. It defines the enterprise infrastructure strategy and roadmap across network and voice, server and storage, backup, telecommunications, end-user computing, workplace productivity, identity management, cloud strategy and governance, FinOps, global infrastructure operations, Site Reliability Engineering (SRE), and SaaS integrations. The position leads enterprise infrastructure governance, integration, and operational support. It establishes and matures SRE practices, including observability, service reliability, incident response, service-level objectives (SLOs), and service-level indicators (SLIs). It also manages service desk staff and tools at Wingstop’s Global Support Center, prioritizing and directing the resolution of hardware and software issues to minimize disruption and address root causes. The Senior Director sets priorities for evaluating, designing, operating, and maintaining enterprise infrastructure systems. The role partners with Information Security leadership to meet security, compliance, and risk requirements; applies secure-by-design principles; and owns infrastructure disaster recovery and business continuity, including defining and testing recovery time and recovery point objectives (RTOs/RPOs) for critical services. It leads analysts, engineers, and project managers; develops staff and succession plans; collaborates with peer directors and cross-functional leaders; drives technology modernization and optimization; and develops annual and long-range plans, budgets, and spending management. The role requires a collaborative, service-minded leader who can translate technology investments into measurable business outcomes, influence stakeholders, manage strategic vendor relationships, and support restaurant and business needs. The position is based in an office environment, with lunch provided on Tuesdays and Thursdays and an onsite game room mentioned in the benefits information.

Requirements

Bachelor of Science degree in computer science, information technology, or a related computer discipline, or 15+ years of progressive IT work experience in an infrastructure environment.
At least 8 years of supervisory or management experience if relying on the stated experience pathway; prior experience as a people manager is required.
Proven leadership, communication, organizational, and relationship-management skills, including the ability to interact with teams across multiple locations.
Self-motivated, detail-oriented, and able to exercise sound judgment.
Ability to establish standards for quality, performance, and productivity and translate technology investments into measurable business outcomes.
Excellent writing and communication skills, including the ability to communicate with employees, managers, and customers.
Experience with VPNs, firewalls, network monitoring, and LAN/WAN infrastructure.
Expertise with server, application, and desktop virtualization.
Experience leading enterprise cloud platforms, SRE organizations, and large-scale SaaS ecosystems with a global mindset.
Experience designing, architecting, implementing, and maintaining server and storage platforms.
Experience with Intel-based desktop, laptop, and server-class systems.
Experience with laptop and server patching tools and technologies.
Expertise with data backup, replication, and encryption technologies.
Experience managing end-user support resources to deliver effective business-user service.
Experience implementing, migrating to, and supporting cloud platforms and applications such as Office 365, Azure, AWS, or other major infrastructure platforms and SaaS offerings.
Experience with Cisco Meraki and/or Palo Alto networking hardware, including routers, switches, and firewalls.
Experience managing Microsoft Windows Server and PC, Linux, and Apple operating systems in an enterprise environment.
Experience with modern service desk or ticketing tools such as ServiceNow, Jira Service Desk, or Salesforce.
Experience leading infrastructure and platform strategies that support enterprise AI initiatives, including cloud-native architectures, data platforms, automation frameworks, and emerging AI technologies.
Proven success driving enterprise modernization, cloud transformation, operational excellence, and reliability programs.
Ability to influence cross-functional business stakeholders and enterprise priorities.
Ability to manage strategic supplier relationships and negotiate contracts and service-level agreements.

Responsibilities

Own the reliability, resiliency, security, scalability, and cost-effective operation of enterprise technology infrastructure.
Define and manage the enterprise infrastructure strategy and roadmap across networks, voice, servers, storage, backup, telecommunications, end-user computing, workplace productivity, identity management, cloud, and SaaS integrations.
Lead infrastructure governance, integration, and operational support activities.
Establish and mature SRE practices, including observability, service reliability, incident response, SLOs, and SLIs.
Manage Global Support Center service desk staff and tooling; prioritize and direct timely resolution of hardware and software issues through to root cause.
Set priorities for the evaluation, design, operation, and maintenance of enterprise infrastructure systems and platforms.
Partner with Information Security leadership to meet enterprise security, compliance, and risk-management requirements, applying secure-by-design principles across cloud, SaaS, endpoint, network, and infrastructure platforms.
Own enterprise infrastructure disaster recovery and business continuity strategy, and define and test RTOs and RPOs for critical business services.
Direct and manage analysts, engineers, and project managers; conduct performance reviews and corrective action when necessary.
Collaborate with peer directors to meet or exceed corporate infrastructure and service needs.
Set and achieve goals for evaluating emerging technologies, modernization initiatives, and infrastructure optimization across people, processes, and technology.
Develop staff and succession plans, coach and mentor team members, and identify training and educational needs.
Work with cross-functional leadership to develop annual and long-range technology plans, annual budgets, and spending management within approved budgets.
Lead infrastructure and platform strategies supporting enterprise AI initiatives, including cloud-native architectures, data platforms, automation frameworks, and emerging AI technologies.
Manage strategic relationships with cloud providers, SaaS vendors, managed service providers, and infrastructure suppliers; negotiate contracts and service-level agreements.
Support business users and restaurant operations through effective infrastructure and end-user support services.

Benefits

Unlimited paid time off for exempt employees
One paid volunteer day of the team member’s choice
Competitive bonus structure for eligible roles
Team member stock purchase plan
Health savings or flexible spending account options
401(k) matching: dollar-for-dollar match on the first 3% and 50 cents per dollar on the next 2% of team member contributions, up to 5% of eligible compensation
Comprehensive medical, dental, and vision benefits
Basic life and AD&D insurance provided
Pet insurance
Education assistance
Wellness reimbursement program
Paid maternity and paternity leave
Lunch provided every Tuesday and Thursday in the office
Discount on Wingstop gift cards
Onsite game room