Senior Director, Enterprise Infrastructure

Wingstop•Dallas, TX

About The Position

The Senior Director, Enterprise Technology Infrastructure owns the reliability, resiliency, security, and scalability of enterprise technology platforms that support team members, restaurant operations, and digital growth. The role plans, organizes, and manages infrastructure staff and operations to maintain reliable, cost-effective services. It defines the enterprise infrastructure strategy and roadmap across network and voice, server and storage, backup, telecommunications, end-user computing and workplace productivity, identity management, global cloud strategy and governance, cloud economics (FinOps), infrastructure operations, site reliability engineering, and SaaS integrations. The leader owns infrastructure governance, integration, and operational support, and matures Site Reliability Engineering practices such as observability, service reliability, incident response, SLOs, and SLIs. The role also manages service desk staff and tools to deliver effective IT services to the business at Wingstop’s Global Support Center, directing timely resolution of hardware and software issues through root-cause analysis while minimizing business impact. The position oversees the evaluation, design, operation, and maintenance of enterprise infrastructure systems, including LANs, WANs, voice, internet and intranet, security, wireless, servers and virtualization, cloud, storage, backup, PC and mobile platforms, identity and access management, API integrations, and software packaging and deployment. It partners with Information Security leadership to meet security, compliance, and risk requirements and applies secure-by-design principles across cloud, SaaS, endpoint, network, and infrastructure platforms. The Senior Director owns disaster recovery and business continuity strategy for infrastructure and defines and tests recovery objectives (RTO/RPO) for critical services. The role directs analysts, engineers, and project managers; supports performance management; collaborates with peer Directors; drives technology evaluation, modernization, and optimization; and develops staff through coaching, mentoring, training, and succession planning. In partnership with cross-functional leadership, the role develops annual and long-range technology plans, prepares annual budgets, and manages spending within approved budgets.

Requirements

Bachelor of Science degree in computer science, information technology, or a related discipline, or 15+ years of progressive IT work experience in an infrastructure environment.
At least 8 years of supervisory or management experience when qualifying through the stated work-experience pathway; prior experience as a people manager is required.
Leadership, communication, organizational, and relationship-management skills, including the ability to work with teams across multiple locations.
Self-motivation, attention to detail, and sound judgment.
Ability to establish standards for quality, performance, and productivity and translate technology investments into measurable business outcomes.
Excellent writing and communication skills and the ability to maintain open communication with employees, managers, and customers.
Experience with VPNs, firewalls, network monitoring, and LAN/WAN infrastructure.
Expertise in server, application, and desktop virtualization.
Demonstrated experience leading enterprise cloud platforms, Site Reliability Engineering organizations, and large-scale SaaS ecosystems with a global mindset.
Experience designing, architecting, implementing, and maintaining server and storage platforms.
Experience with Intel-based desktop, laptop, and server-class systems.
Experience with laptop and server patching tools and technologies.
Expertise in data backup, replication, and encryption technologies.
Experience managing end-user support resources to provide effective service to business users.
Experience implementing, migrating to, and supporting cloud platforms and applications such as Office 365, Azure, AWS, or other major infrastructure platforms and SaaS offerings.
Experience with Cisco Meraki and/or Palo Alto networking hardware, including routers, switches, and firewalls.
Experience managing Microsoft Windows Server and PC, Linux, and Apple operating systems in an enterprise environment.
Experience with modern service desk or ticketing tools such as ServiceNow, Jira Service Desk, or Salesforce.
Experience leading infrastructure and platform strategies that support enterprise AI initiatives, including cloud-native architectures, data platforms, automation frameworks, and emerging AI technologies.
Proven success driving enterprise modernization, cloud transformation, operational excellence, and reliability programs.
Ability to influence cross-functional business stakeholders and enterprise priorities.

Responsibilities

Own the reliability, resiliency, security, and scalability of enterprise technology platforms supporting team members, restaurant operations, and digital growth.
Define and manage the enterprise infrastructure strategy and roadmap across infrastructure platforms, cloud, identity management, workplace technology, infrastructure operations, and SaaS integrations.
Plan, organize, and manage infrastructure staff and operations to ensure reliable, cost-effective services.
Establish and mature Site Reliability Engineering practices, including observability, service reliability, incident response, SLOs, and SLIs.
Manage service desk staff and tooling, prioritize support activities, and direct timely, root-cause resolution of hardware and software problems.
Set priorities for evaluation, design, operations, and maintenance of enterprise technology infrastructure systems.
Partner with Information Security leadership to meet enterprise security, compliance, and risk requirements and promote secure-by-design principles.
Own disaster recovery and business continuity strategy for infrastructure platforms, and define and test RTO/RPO objectives for critical business services.
Direct and manage analysts, engineers, and project managers, including performance reviews and corrective action where necessary.
Collaborate with peer Directors to meet or exceed corporate infrastructure and service needs.
Set and achieve goals for emerging technology evaluation, modernization, and infrastructure optimization across people, processes, and technology.
Develop staff through coaching, mentoring, training programs, and succession planning.
Work with cross-functional leadership on annual and long-range technology plans, develop annual budgets, and manage spending to approved budgets.
Manage strategic relationships with cloud providers, SaaS vendors, managed service providers, and infrastructure suppliers.
Negotiate contracts and service level agreements.