Senior Director, Distribution Center

Axon•Phoenix, AZ

About The Position

The Senior Director, Distribution Operations shapes Axon’s global distribution capabilities while leading safe, reliable, and cost-effective distribution execution across the Americas. The role connects enterprise strategy with operational delivery to strengthen customer fulfillment, manufacturing support, inventory integrity, and resilience as the business grows. The position has two complementary mandates: act as the global subject matter expert for distribution operations by establishing standards and guiding capability development across regions, and lead Americas distribution operations with accountability for regional service, safety, quality, cost, capacity, and people performance. Global impact is achieved through standards, governance, and partnership with regional leaders; direct operating accountability is focused on the Americas. The leader builds a scalable operating model across company-operated and third-party distribution facilities, develops leaders, and promotes accountability, collaboration, and continuous improvement. The role partners with functions across the business to improve operating performance, support growth, and advance Axon’s mission to protect life.

Requirements

Bachelor’s degree in Supply Chain, Operations Management, Business Administration, Engineering, or a related discipline, or equivalent relevant experience.
12+ years of progressive experience in distribution, fulfillment, logistics, or supply chain operations.
5+ years leading multi-site operations and developing leaders.
Demonstrated accountability for regional or comparable large-scale operating performance, budgets, capacity planning, and transformation initiatives.
Experience establishing distribution standards and influencing adoption across countries, regions, or a complex matrix organization.
Strong working knowledge of warehouse operations, inventory controls, manufacturing replenishment, 3PL management, and WMS/ERP-enabled processes.
Ability to use operational and financial data to drive decisions, build business cases, and communicate effectively with senior executives.

Nice To Haves

Experience leading distribution across the Americas and supporting global operations in a high-growth, complex hardware or manufacturing environment.
Track record of distribution network expansion, facility start-ups, automation, and enterprise systems implementation.
Lean Six Sigma, APICS/ASCM, or related certification.
Advanced degree in a relevant discipline.
Experience improving customer fulfillment, cost-to-serve, inventory accuracy, and productivity while strengthening safety and employee engagement.

Responsibilities

Establish global distribution standards, process ownership, and maturity roadmaps across receiving, put-away, storage, replenishment, picking, packing, shipping, and inventory control.
Define common KPIs, reporting definitions, operating reviews, and escalation mechanisms to support consistent performance assessment and best-practice sharing across regions.
Partner with Supply Chain, Finance, and regional teams on distribution footprint, capacity planning, facility design, insource-versus-outsource decisions, and expansion business cases.
Define operational requirements and priorities for WMS, TMS, ERP integration, automation, and analytics, partnering with technology teams and regional leaders to standardize processes and realize measurable benefits.
Lead cross-regional improvement initiatives and establish repeatable approaches to Lean, standard work, root-cause problem solving, launch readiness, and operational risk management.
Lead the Americas distribution network through site and functional leaders, ensuring reliable inbound receiving, inventory management, manufacturing replenishment, and outbound customer fulfillment.
Develop and deliver regional operating plans, budgets, staffing strategies, and capacity plans aligned with demand, customer commitments, and manufacturing requirements; lead peak readiness and new-site ramp-up.
Own regional distribution operating budgets and productivity improvement plans; establish service expectations and performance reviews for third-party logistics providers and partner on commercial decisions.
Establish cycle counting, discrepancy resolution, and inventory controls; partner with Manufacturing and Planning to improve line-side replenishment, supplier and production kanban, and material availability.
Embed safety, quality, security, and business continuity into daily execution; partner with EHS, Quality, Trade Compliance, and Transportation teams to meet applicable requirements and resolve service disruptions.
Develop site and functional leaders, establish succession plans, and foster servant leadership, clear accountability, inclusion, and continuous learning.
Partner with Manufacturing, Planning, Customer Operations, Transportation, Procurement, Finance, and IT to resolve cross-functional constraints and balance service, cost, working capital, and scalability.
Translate strategy into prioritized initiatives with clear owners, milestones, adoption plans, and benefits tracking; communicate performance, risks, and investment recommendations to senior leadership.