Senior Director, Customer Partnerships

Parts Town•Addison, IL

12d•Hybrid

About The Position

The Senior Director, Customer Partnerships will lead a portfolio of critical national strategic partnerships and serve as the senior point of accountability for relationship health, customer experience, growth, and results. This highly visible role is responsible for building deep, trusted, long-lasting relationships and consistently delivering on commitments to customers. The Senior Director will develop and execute comprehensive partnership plans to maximize profitable growth, deepen account penetration, and create value for customers and Parts Town. The role requires an enterprise mindset, strong executive presence, disciplined prioritization, proactive communication, and accountability for commitments, results, and the overall customer experience. The position involves collaborating across sales, marketing, customer experience, operations, supply chain, technology, and other teams, and accommodating up to 30% travel.

Requirements

10+ years of progressive experience in a fast-paced, high-growth, consultative, collaborative sales or customer partnership environment.
Proven track record leading and growing large, complex national strategic partnerships and delivering meaningful, profitable results.
Ability to earn trust with senior executives and frontline stakeholders through listening, clear communication, follow-through, and reliability.
Strategic thinking skills, including the ability to turn customer insights and data into focused business plans, priorities, and action.
Ownership, accountability, discipline, and urgency in keeping complex commitments on track.
Strong executive presence and exceptional relationship-building, negotiation, presentation, and communication skills.
Ability to influence and align cross-functional teams without direct authority and lead through complexity and change.
Fluency in written and verbal English.
Ability to accommodate up to 30% travel.

Nice To Haves

Knowledge of supply chain, operations, and marketing.

Responsibilities

Lead a portfolio of critical national strategic partnerships and be accountable for relationship health, customer experience, growth, and results.
Build trusted relationships with customer executives, key decision-makers, and stakeholders at all levels.
Develop and execute partnership plans that uncover customer needs, expand Parts Town’s value, and maximize sustainable, profitable growth.
Deliver annual sales, margin, and overall contribution objectives while taking excellent care of customers.
Create new business-building opportunities within existing partnerships and identify new national partnerships aligned with the company’s growth strategy.
Set clear expectations, follow through on commitments, resolve complex customer challenges, and hold self and cross-functional partners accountable.
Lead high-impact customer initiatives and complex projects from strategy through execution, keeping stakeholders aligned and informed.
Collaborate with sales, marketing, customer experience, operations, supply chain, technology, and other teams to deliver customer-focused solutions.
Maintain an in-depth understanding of customers’ businesses, the industry, and the competitive landscape, translating insights into proactive recommendations and action.