Senior Director, Customer Partnerships

Parts Town•Addison, IL

12d•Hybrid

About The Position

The Senior Director, Customer Partnerships leads a portfolio of critical national strategic partnerships and serves as the senior point of accountability for relationship health, customer experience, growth, and results. The role builds trusted, long-lasting relationships with customer executives, decision-makers, and stakeholders, and develops and executes business plans to maximize profitable growth, deepen account penetration, and create value for customers and Parts Town. Success requires an enterprise mindset, executive presence, disciplined prioritization, proactive communication, and accountability for commitments and results. The Senior Director leads complex customer initiatives, aligns cross-functional teams, and uses knowledge of customer businesses, industry trends, and the competitive landscape to recommend and deliver solutions. The role may require up to 30% travel. The salary range is $132,242–$197,231 annually, based in part on qualifications, experience, and geographic location. Some roles may also offer profit sharing and an annual bonus, depending on the role. Parts Town offers a comprehensive benefits package and describes its work schedule as hybrid.

Requirements

10+ years of progressive experience in a fast-paced, high-growth, consultative, collaborative sales or customer partnership environment.
Proven track record leading and growing large, complex national strategic partnerships and delivering meaningful, profitable results.
Ability to build trust with senior executives and frontline stakeholders through listening, clear communication, follow-through, and reliability.
Strategic thinking and ability to turn customer insight and data into focused business plans, priorities, and decisive action.
Ownership, accountability, discipline, and urgency in managing complex commitments.
Strong executive presence and exceptional relationship-building, negotiation, presentation, and communication skills.
Ability to influence and align cross-functional teams without direct authority and lead through complexity and change.
Fluency in English, written and verbal.
Ability to accommodate up to 30% travel.

Nice To Haves

Knowledge of supply chain, operations, and marketing.

Responsibilities

Lead a portfolio of critical national strategic partnerships and own relationship health, customer experience, growth, and results.
Build trusted relationships with customer executives, decision-makers, and stakeholders at all organizational levels.
Develop and execute strategic partnership plans to uncover customer needs, expand value, and achieve sustainable, profitable growth.
Deliver annual sales, margin, and overall contribution objectives while providing excellent customer care.
Create business-building opportunities within existing partnerships and identify new national partnerships aligned with the company’s growth strategy.
Set clear expectations, follow through on commitments, resolve complex customer challenges, and hold self and cross-functional partners accountable.
Lead high-impact customer initiatives and complex projects from strategy through execution, keeping stakeholders aligned and informed.
Collaborate with sales, marketing, customer experience, operations, supply chain, technology, and other teams to deliver customer-focused solutions.
Maintain an in-depth understanding of customer businesses, the industry, and the competitive landscape, and turn insights into proactive recommendations and action.