Sr Director, Clinical Services

DaVita Kidney Care

7d • $145,000 - $200,000

About The Position

The Senior Director, Clinical Services (SDCS) for DaVita’s APEX Operating Group serves as the chief clinical strategist and nursing leader across approximately 350 dialysis clinics and operating divisions, including Arkansas, Colorado, Illinois, Iowa, Kansas, Missouri, Montana, Nebraska, Oklahoma, Tennessee, and APEX Hospital Services. The role sets the operating group’s clinical strategy, drives clinical quality outcomes and patient safety, and oversees clinical education and nursing leadership. It partners closely with the Group Vice President and Senior Director of People Services to strengthen, retain, and develop APEX clinical teams.

The SDCS shapes the group’s clinical landscape by identifying trends and opportunities across divisions, partnering with Division Clinical Services leaders, building relationships with Medical Directors and external clinical leaders, and connecting field operations with National Clinical Leadership (Atlas). The position also supports safety and regulatory readiness, leadership development and succession planning, focused interventions for clinical outliers, and national clinical strategy.

Requirements

• Bachelor’s degree in Nursing (BSN) or a related clinical field.
• At least 6–8 years of experience in multi-site clinical services management.
• At least 8–10 years of total clinical experience, including at least 4 years in a progressive executive or senior clinical leadership role.
• Proven track record of driving clinical quality improvement, survey readiness, and regulatory compliance across large multi-site healthcare operations.
• Experience designing and implementing evidence-based clinical policies, protocols, and standard operating procedures.
• Demonstrated executive presence, strategic thinking, and strong interpersonal and persuasive communication skills.
• Intermediate to advanced computer skills and proficiency in MS Excel, PowerPoint, Word, Outlook, and electronic medical record systems.
• Current, unencumbered Registered Nurse (RN) license in the state of practice or residence, with no history of Board of Nursing disciplinary actions.
• Valid driver’s license, reliable transportation, and vehicle insurance in the state of residence.
• Ability and willingness to travel throughout the APEX territory as business and survey support require.

Nice To Haves

• Master’s degree in Nursing (MSN), Healthcare Administration (MHA), or Business Administration (MBA).
• Multi-site clinical leadership experience in nephrology, dialysis (In-Center Hemodialysis, Home Modalities, and Hospital/Acute Services), or chronic disease management.
• Advanced certification in healthcare quality or patient safety, such as CPHQ or CPPS.
• Multi-state compact RN licensure.
• Certified Nephrology Nurse (CNN), Certified Dialysis Nurse (CDN), Certified Clinical Hemodialysis Technician (CCHT), or BONENT certification.
• Certified Professional in Healthcare Quality (CPHQ) or similar clinical quality credential.
• Advanced Cardiac Life Support (ACLS), Basic Life Support (BLS), or CPR certification.
• Active involvement in professional nursing organizations such as ANNA or AONL.

Responsibilities

• Lead APEX clinical strategy and alignment on clinical outcomes, quality, and safety in partnership with the Group Vice President and Divisional Vice Presidents.
• Identify drivers affecting patient time on therapy, treatment adherence, and quality benchmarks; address complex clinical challenges and operational barriers.
• Drive targeted action plans and process execution for clinical opportunities and outlier support in partnership with operational and clinical leadership.
• Analyze and report group and division clinical outcome trends to executive leadership and develop sustainable interventions to improve performance.
• Ensure accountability across APEX divisions for core safety responsibilities, including timely completion and oversight of Safety Snapshots.
• Provide executive-level, on-site leadership and support during critical safety incidents, Immediate Jeopardy surveys, CMS validations, and CLUE surveys.
• Partner with regulatory and survey readiness teams to establish quality systems that sustain survey readiness across operating centers.
• Coach, mentor, and support Directors of Clinical Services and Managers of Clinical Services in operational and leadership development.
• Lead talent reviews, succession planning, and development pathways for clinical and nursing talent.
• Engage quarterly with each Division Clinical Services team to assess culture, meet division leadership, and support local execution.
• Prioritize focused clinical interventions across APEX divisions and help align clinical resources for the greatest patient impact.
• Partner with APEX Business Strategy, Biomedical, and People Services teams to support underperforming centers.
• Represent APEX as a strategic field partner in the National Senior Director of Clinical Services cohort and provide field insights to Atlas clinical leadership.
• Contribute to national forums, steering committees, and clinical governance teams to shape enterprise policies, educational frameworks, and clinician-enabling tools such as CWOW.
• Perform other strategic and operational duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• 401(k) match.
• Paid time off and PTO cash out.
• Family resources and EAP counseling sessions.
• Access to Headspace.
• Backup child and elder care.
• Maternity and paternity leave.
• Education, training, and professional development programs, including virtual leadership and development courses.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior