Associate Director Clinical Services

University of Iowa•Iowa City, IA

19h

About The Position

The Associate Director of Clinical Services provides strategic leadership and oversight for the University Counseling Service’s clinical services while delivering direct psychological services to a varied student population. The role supports students in achieving academic, personal, and interpersonal goals through assessment, individual and group counseling, crisis intervention, consultation, and psychoeducational programming. As a member of the UCS senior leadership team, the Associate Director plans, coordinates, evaluates, and continually improves clinical service delivery. The position develops and implements policies and procedures, monitors service outcomes and performance metrics, manages service requests, and helps ensure effective clinical operations. It oversees group therapy programs, internal program evaluation, quality assurance, peer review, and case closure processes. The Associate Director builds collaborative partnerships across the university through outreach, prevention education, consultation, and relationship building with students, faculty, staff, administrators, families, and community stakeholders. The role also provides supervision, training, and mentorship to graduate trainees and selected staff, supports a welcoming environment for students, and contributes to the management and strategic direction of UCS programs and services.

Requirements

Doctoral degree in Counseling or Clinical Psychology from an APA-accredited program, or a master’s degree in Social Work with a clinical focus from a CSWE-accredited program, or a master’s degree in Counseling from a CACREP-accredited program.
Psychologists must hold a valid Iowa psychologist license; social workers must be licensed as an LISW in Iowa; clinical mental health counselors must be licensed as an LMHC in Iowa. The license must be maintained as a condition of continued employment.
Relevant post-degree experience, typically 3–5 years, for psychologists, social workers, and mental health counselors.
Knowledge of evidence-based clinical services and procedures in individual, couples, and group settings, and ability to assess, manage, and ensure high-quality clinical service provision.
Knowledge of assessment and research methods, including assessment of student learning outcomes and satisfaction metrics, and development and implementation of systems to improve service delivery.
Knowledge and experience planning, developing, and delivering educational and outreach programming and consulting services.
Knowledge and experience providing administrative supervision and personnel management.
Knowledge of training and development processes, tools, and techniques for developing clinical skills in students, trainees, and staff.
Knowledge and experience preparing data reports and using data to inform decisions.
Knowledge and experience in crisis management and hospitalization.
Knowledge and experience with legal and ethical decision-making.
Ability to use communication and relationship-building techniques to work constructively and collaboratively with a variety of individuals and groups.
Demonstrated proficiency collaborating and interacting with individuals and groups while appreciating contributions from people with varied backgrounds.
Proficiency with office support tools and electronic medical records software, such as word processing, email, presentation software, and spreadsheets; Microsoft Office and Titanium are preferred.

Nice To Haves

Previous campus counseling center experience.
Working proficiency with incorporating technology into mental health service delivery.
Working proficiency and interest in providing brief psychoeducational group interventions.

Responsibilities

Lead, evaluate, and improve clinical services, including assessment, diagnosis, treatment planning, intervention, and outcome evaluation.
Supervise trainees and staff therapists, review clinical documentation and recordings, and promote adherence to best practices.
Maintain compliance with APA Ethical Standards, state practice laws, and federal and state privacy regulations.
Develop and implement evaluation procedures, monitor service effectiveness, and guide continuous improvement of clinical systems.
Convene and facilitate Clinical Team meetings, coordinate service delivery, and support staff in addressing organizational clinical needs.
Create and refine policies and procedures for consistent, effective, and responsive clinical services for clients and trainees.
Maintain data systems, coordinate participation in national databases, and respond to internal and external reporting requests.
Provide consultation across campus to units, departments, and individuals regarding clinical services, emergency response, and underserved populations.
Provide seminars, supervise outreach participation, and develop continuing education opportunities for staff and trainees.
Conduct staff performance evaluations, uphold policies, and support staff therapists in delivering consistent, high-quality clinical care.
Deliver direct psychological services, including assessment, individual and group counseling, crisis intervention, consultation, and psychoeducational programming.
Foster university partnerships through outreach, prevention education, consultation, and relationship building with campus and community stakeholders.
Oversee group therapy programs, internal program evaluation, peer review processes, and case closure oversight.