Director of Clinical Services

UHS • Auburn Hills, MI

4d • Onsite

About The Position

Havenwyck Hospital is seeking a licensed Director of Clinical Services to lead clinical services in an inpatient behavioral health setting. The role provides oversight of social work standards of practice, case management services, clinical services internship programs, and the quality and regulatory compliance of clinical services. Reporting to the Chief Executive Officer, the Director works with hospital treatment teams, external providers, local and state agencies, and managed care organizations.

The Director supervises clinical services staff, including social services, case management, and recreational therapy; coordinates staffing and daily clinical duties; and ensures effective treatment planning and programming. The position also oversees documentation review, performance improvement, policies and procedures, clinical supervision, and service quality. The schedule is tailored to facility needs and includes responsibility for after-hours calls related to discharge planning and coverage.

Requirements

• Master’s degree in Social Work, Psychology, or Counseling, or a Ph.D. in Psychology, from an accredited college or university.
• Current Michigan license as a fully licensed Social Worker (LMSW), Licensed Professional Counselor (LPC), or Psychologist.
• At least four years of postgraduate experience providing direct patient services in a clinical setting.
• Experience with patient assessments, family motivation, treatment planning, and communication with external review organizations such as managed care, Medicare, or Medicaid, or comparable entities.
• Knowledge of or experience with patients’ rights, advance directives, adult and child abuse laws, and emergency detention.
• Demonstrated ability to lead in a clinical setting and participate as a member of a multidisciplinary treatment team.
• At least three years of supervisory or management experience.
• Understanding of the case management model of care.

Nice To Haves

• Five years of supervisory or management experience.
• At least two years of experience in an inpatient psychiatric or similar setting.

Responsibilities

• Direct the implementation of case management services and consult with other disciplines to ensure effective treatment plans for patients.
• Oversee responses to service requests and interface with managed care organizations, external reviewers, and other payers; oversee the case management model of care.
• Prepare reports for Board of Governor, Medical Executive Staff, and Medical Staff meetings.
• Assist Medical Staff in evaluating patient care quality and developing evaluation criteria and methods.
• Review, develop, and implement clinical services department policies and procedures.
• Participate in daily operations, Environment of Care, Patient Safety, Performance Improvement, and Grievance Committee meetings, and attend other meetings as requested by the CEO.
• Review clinical documentation at all levels of care for adequacy and clinical appropriateness.
• Establish customer-relations standards and monitor clinical services staff interactions with customers.
• Direct program services and consult with facility management on planning, development, implementation, and evaluation of the case management program.
• Monitor community and market-related activities, including other providers, local payer needs, and the political climate related to mental health.
• Ensure strategic program goals and objectives align with overall organization and facility goals.
• Develop goals, objectives, policies, and procedures for operational needs of program scenarios.
• Conduct regular department meetings and oversee data collection as needed.
• Oversee clinical supervision for student interns and other clinical staff.
• Supervise and evaluate the clinical services team, including social services, case management, and recreational therapy.
• Administer and enforce hospital policies fairly and consistently.
• Work with the Chief Nursing Officer and Nurse Managers to ensure unit programming is implemented.
• Coordinate daily duties and schedules for social work, court services, and recreational therapy staff, adjusting staffing as needed.
• Coordinate performance improvement activities for patient treatment programs and ensure timely completion and compilation of clinical services performance monitors and quarterly reports.
• Respond to after-hours calls related to discharge planning and coverage issues.

Benefits

• Student loan repayment.
• Tuition reimbursement.
• Challenging and rewarding work environment.
• Competitive compensation and generous paid time off.
• Medical, dental, vision, and prescription drug plans.
• 401(k) with company match and discounted stock plan.
• SoFi student loan refinancing program.
• Career development opportunities within UHS and its subsidiaries.
• Continuing education options and opportunities for skills diversification and career advancement.

What This Job Offers

• Job Type: Full-time
• Career Level: Director