Senior Director, Centralized Services

Cardinal Group Companies•Denver, CO

4h•$155,000 - $185,000•Hybrid

About The Position

The Senior Director of Centralized Services is a key leadership role in the Property Accounting department, responsible for the strategic direction and operational execution of Centralized Accounting Services (CAS), Accounts Payable (AP), and Cash Management. The role leads the transformation and optimization of these functions to improve efficiency, accuracy, and service delivery across the organization. The Senior Director will oversee daily operations and service-level performance, build and manage the AP and Cash Management verticals, and lead the CAS team. The position also owns technology roadmaps for automation, including AI-driven document processing, OCR systems, automated bank feeds, and intelligent reconciliation tools. The role develops standardized policies, procedures, and SLAs, builds high-performing teams, collaborates with Property Accounting, Treasury, and Operations, and reports key performance indicators to senior leadership. The position is based in Denver, Colorado, with an on-site or hybrid work arrangement. The stated salary range is $155,000–$185,000, plus bonus potential.

Requirements

Bachelor’s degree in Accounting, Finance, or a related field.
At least 10 years of progressive accounting or finance experience.
At least 5 years in a leadership role overseeing shared services or centralized accounting operations.
A record of championing and deploying AI, RPA, or advanced software automation initiatives in an accounting or shared-services environment.
Ability to lead, develop, and motivate multi-tiered teams, including management-level direct reports.
Experience in process improvement, change management, and project management.
Strong understanding of GAAP and internal controls.
Excellent communication, interpersonal, and presentation skills, with the ability to interact effectively across organizational levels.
Proficiency with property management software such as Entrata, RealPage, or Yardi, and with other accounting systems.

Nice To Haves

CPA or MBA.
Experience in real estate, property management, or the multifamily industry.

Responsibilities

Provide strategic leadership and direction to the CAS, Accounts Payable, and Cash Management teams, fostering continuous improvement, automation, and accountability.
Oversee daily centralized-team operations to ensure timely and accurate completion of tasks in accordance with service-level agreements.
Lead CAS operations covering property-level accounts receivable, resident move-outs, collections, evictions, past-resident inquiries, and month-end reporting.
Build and direct the AP vertical, including invoice entry, automated invoice routing, invoice research, vendor inquiries, and vendor account reconciliations.
Build and manage the Cash Management vertical, including daily and monthly bank reconciliations, security-deposit true-ups, purchase-card entries, cash workbooks, and treasury-related tasks.
Architect and execute technology roadmaps to automate departmental work using AI-driven document processing, OCR systems, automated bank feeds, and intelligent reconciliation tools.
Drive adoption of new technologies and automation to streamline processes and improve operational effectiveness.
Develop and implement standardized policies, procedures, and SLAs to improve processing speeds and ensure internal-control compliance.
Recruit, train, mentor, and develop a high-performing team, including Directors, Managers, and individual contributors.
Collaborate with Property Accounting, Treasury, and Operations to ensure integration and support business objectives.
Monitor and report KPIs, including automation rates, invoice cycle times, and reconciliation accuracy, to senior leadership.