Senior Services Director

Geosyntec Consultants, Inc.•Los Alamos, NM

12d

About The Position

Longenecker & Associates (L&A), a Geosyntec Company, is seeking a Senior Services Director to support work across various clients and contracts. The position may be based in Oak Ridge, TN; Aiken, SC; Albuquerque, NM; Los Alamos, NM; or another U.S.-based office. A hybrid or fully remote schedule may be available at the Company’s discretion. As a member of the Operations Leadership Team, the Senior Services Director leads by example and helps identify and deliver tactics to meet or exceed regional strategic and Operations Action Plan goals. These goals include budget and growth, health and safety, project delivery and quality, client satisfaction, risk management, retention, recruiting, and employee development. The director is responsible for growing the service line, developing business and client relationships, supporting project delivery, managing performance and risks, and developing managers and employees. The role also maintains a personal practice, generally anticipated to account for 50% to 60% of overall time, as defined annually with the Operations Vice President. L&A contributes staff and expertise to the DOE nuclear security and environmental remediation enterprise. Geosyntec is an international engineering and consulting firm serving private- and public-sector clients in environmental, natural resource, and civil infrastructure matters.

Requirements

Bachelor’s degree in a relevant discipline.
At least 10 years of progressive professional experience in the discipline, or an equivalent combination of education and experience.
Ability to lead and direct a geographically dispersed team.
Deep understanding of DOE sites and programs, including technical policies, procedures, and requirements.
Expertise in NNSA programs and projects, with recognized relationships among federal and industry stakeholders.
Technical expertise in managing complex projects, programs, and organizations.
Technical expertise in nuclear facilities and operations and associated programs, such as quality, safety and health, environmental compliance, and conduct of operations.
Passion and talent for client development, business development, and opportunity pursuits.
Strong business acumen, including financial planning and cost/benefit analysis.
Organizational leadership experience and demonstrated ability to hold employees accountable for targets and desired results.
Ability to pass a federal background investigation and secure and maintain DOE Q security clearance if required.
U.S. citizenship is required due to federal contract security requirements.
Participation in health and safety training, medical monitoring, and client-driven drug and background testing.
Compliance with federal drug-free workplace rules, which prohibit marijuana use, including where state law permits medical or recreational use.

Nice To Haves

15 or more years of progressive professional experience is preferred.
PMP certification.
Active Q clearance.
10–15 or more years of experience in DOE/NNSA and/or nuclear environments.

Responsibilities

Build and expand practice, market, and geographic capabilities in alignment with the Operation’s Action Plan.
Diversify the client base and develop new business opportunities and clients in collaboration with business development leaders, marketing groups, other service directors, and teams.
Engage regional marketing resources on Statements of Qualifications and proposals, and make key go/no-go decisions.
Encourage innovation and thought leadership, and support teams in capturing business.
Partner with regional and operational leaders, Team Leaders, and service-line seniors to develop and implement action plans, including an annual budget aligned with operational, regional, and company strategy.
Establish and communicate service-line objectives and expectations, and ensure individual contribution profiles support service-line and operational targets.
Work with senior leaders to assign employees effectively to project teams, meet client and stakeholder expectations, support efficient delivery and project performance, maximize utilization, and provide career development opportunities.
Support Team Leaders in client service and effective use of employee resources.
Ensure service-line adherence to company health, safety, and environment; quality; risk management; and project management and delivery programs.
Monitor project performance, implement corrective actions, approve non-standard rate schedules, ensure annual rate increases, and assist Project Managers with rate negotiations.
Seek feedback from key clients and participate in business development for key clients within the service line and Operation.
Achieve service-line targets and key performance indicators established in the Operations Action Plan.
Promote technical excellence, innovation, high-quality deliverables, outstanding client service, and teamwork.
Develop and implement best practices to improve project quality, efficiency, and technical innovation.
Promote collaboration across operations and bring appropriate expertise to projects in response to client needs.
Identify and mitigate risks proactively.
Mentor and motivate subordinate managers, ensuring understanding of and commitment to project, quality, client, budget, schedule, and professional development expectations.
Monitor individual performance in coordination with Team Leaders.
Lead by example and promote the company’s mission, vision, values, and GeoCompetencies.
Develop and maintain technology leadership and marketplace visibility in the director’s market or practice area.
For work in the director’s own practice, meet Senior Principal expectations for health and safety, project delivery and financial hygiene, quality and risk management, and project-team management.
Maintain a personal practice defined with the Operations Vice President and established annually in the Contribution Profile, generally anticipated to comprise 50% to 60% of overall time.