IDD Services Senior Director

Dungarvin • Indianapolis, IN

6d

About The Position

The IDD Services Senior Director leads and grows Dungarvin’s services in Indiana. The role provides strategic direction and operational oversight, develops leaders, drives business growth, and ensures high-quality, compliant services for people with intellectual and developmental disabilities. The Senior Director builds relationships with community partners, government agencies, advocacy groups, and other stakeholders while overseeing financial performance, program development, and operational excellence. The role supports expansion while fostering accountability, collaboration, and professional development.

The typical work schedule is 8 AM–5 PM EST, with flexibility as needed to meet deadlines or support initiatives across U.S. time zones. Some travel is required, including intermittent and extended overnight trips. The position supervises up to six direct reports.

Requirements

• Bachelor’s degree in a human services field, such as Psychology, Counseling, Social Work, Educational Psychology, Sociology, or Human Services.
• 7–8 years of human services industry experience specifically supporting individuals with developmental and intellectual disabilities.
• 5 years of progressive senior-level management experience.
• Experience overseeing supportive living, waiver sites, residential group homes, and/or day programs.
• Strong financial management and budgeting experience with budgets exceeding $30 million, including personal accountability for profit and loss (P&L).

Nice To Haves

• Master’s degree in a related field.
• Previous experience working with Indiana’s service systems and Medicaid Waiver programs.
• Experience overseeing Intermediate Care Facilities (ICFs) serving individuals with intellectual and developmental disabilities.

Responsibilities

• Develop and implement strategic, programmatic, and fiscal initiatives to drive business growth, operational excellence, and expansion into new markets.
• Oversee the development, evaluation, and continuous improvement of programs and services, ensuring compliance with federal, state, and local regulations, licensing requirements, and quality standards.
• Lead budget development, resource allocation, and financial performance management, with accountability for profit and loss outcomes.
• Hire, coach, mentor, train, and supervise up to six direct reports while fostering professional development, accountability, and staff retention.
• Build and maintain relationships with existing and prospective business partners, government representatives, advocacy groups, trade associations, and other stakeholders.
• Monitor key performance indicators, service metrics, compliance measures, and operational outcomes; provide regular updates and recommendations to senior leadership.
• Represent Dungarvin at community events, legislative meetings, industry forums, and other stakeholder engagement opportunities.
• Identify issues proactively, develop corrective action plans, ensure staff receive proper training, and address concerns to protect service quality and improve performance.

Benefits

• Competitive salary with bonus potential.
• 401(k) plan with up to 3% employer match after one year of service.
• PTO that increases with tenure and PTO donation options.
• Medical, dental, and vision insurance; domestic partners are eligible for dental coverage.
• Long-term disability and life insurance at no cost, plus supplemental insurance options.
• Flexible spending account (FSA) and health savings account (HSA).
• Pet insurance coverage options.
• National brand discounts.
• Employee referral program.
• Employee Assistance Program.
• Opportunities within Dungarvin’s 17 states of service.
• Mileage reimbursement of $0.45 per mile.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior