IDD Services Senior Director

Dungarvin • Indianapolis, IN

7d

About The Position

The IDD Services Senior Director leads and grows Dungarvin’s services in Indiana, providing strategic direction and operational oversight. The role develops leaders, drives business growth, and ensures high-quality, compliant services for people supported by the organization. It builds and strengthens relationships with community partners, government agencies, advocacy groups, trade associations, and other stakeholders while overseeing financial performance, program development, and operational excellence. The Senior Director fosters a culture of accountability, collaboration, and professional development.

The position typically works 8 AM–5 PM Eastern Time, with flexibility as needed to meet deadlines or support initiatives across U.S. time zones. Some travel is required, including intermittent and extended overnight trips.

Requirements

• Bachelor’s degree in a human services field such as Psychology, Counseling, Social Work, Educational Psychology, Sociology, or Human Services.
• 7–8 years of human services industry experience specifically supporting individuals with developmental and intellectual disabilities.
• 5 years of progressive senior-level management experience.
• Experience overseeing supportive living, waiver sites, residential group homes, and/or day programs.
• Strong financial management and budgeting experience with budgets exceeding $30 million, including personal accountability for profit and loss (P&L).
• Ability to lead large teams, manage significant budgets, and connect operational decisions to business goals and organizational growth.
• Ability to build cohesive teams through transparency, integrity, direct communication, employee development, and accountability.
• Ability to collaborate effectively with peers, employees, state agencies, trade associations, and community partners.
• Understanding of IDD service requirements and ability to ensure high standards of care, regulatory compliance, and continuous improvement.
• Ability to identify problems, develop corrective action plans, ensure staff training, and address concerns directly.
• Flexibility to support deadlines and initiatives across U.S. time zones; willingness to travel, including intermittent and extended overnight trips.

Nice To Haves

• Master’s degree in a related field.
• Experience working with Indiana’s service systems and Medicaid Waiver programs.
• Experience overseeing Intermediate Care Facilities (ICFs) serving individuals with intellectual and developmental disabilities.

Responsibilities

• Develop and implement strategic, programmatic, and fiscal initiatives to drive business growth, operational excellence, and expansion into new markets.
• Oversee the development, evaluation, and continuous improvement of programs and services, ensuring compliance with applicable regulations, licensing requirements, and quality standards.
• Lead budget development, resource allocation, and financial performance management, with accountability for profit and loss outcomes.
• Hire, coach, mentor, train, and supervise up to six direct reports, fostering professional development, accountability, and staff retention.
• Build and maintain relationships with existing and prospective business partners, government representatives, advocacy groups, trade associations, and other stakeholders.
• Monitor key performance indicators, service metrics, compliance measures, and operational outcomes; provide regular updates and recommendations to senior leadership.
• Represent Dungarvin at community events, legislative meetings, industry forums, and other stakeholder engagement opportunities.
• Identify issues proactively, develop corrective action plans, ensure staff receive appropriate training, and address concerns to protect service quality and improve performance.

Benefits

• Competitive salary with bonus potential.
• 401(k) plan with up to 3% employer match after one year of service.
• PTO that increases with tenure and PTO donation options.
• Medical, dental, and vision insurance; domestic partners are eligible for dental coverage.
• Long-term disability and life insurance at no cost, plus supplemental insurance options.
• Flexible spending account (FSA) and health savings account (HSA).
• Pet insurance coverage options.
• National brand discounts.
• Employee referral program.
• Employee assistance program.
• Opportunities within Dungarvin’s 17 states of service.
• Mileage reimbursement of $0.45 per mile.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior