Senior Director - AI Products

Wingstop•Dallas, TX

8h•Onsite

About The Position

Wingstop is seeking a Senior Director of AI Products to lead how AI changes the way the business works. This role owns the enterprise AI transformation roadmap and drives process discovery, prioritization, redesign, implementation, and adoption across Operations, Supply Chain, Marketing, Technology, Finance, and Restaurant Support. It serves as a translation layer between business and technical teams, connecting business needs and process knowledge with AI solutions and the teams building them. The role partners with Applied AI & Data Science, Technology, Legal, Information Security, and Data Governance to scope and scale solutions, design future-state processes, establish responsible AI standards, and measure realized value. It also leads change management across Global Support Center teams, brand partners, and restaurant teams, and reports progress, risks, and value to executive leadership and the Board as needed. The position is based at Wingstop’s Global Support Center in Dallas, Texas.

Requirements

Bachelor’s degree in Business, Engineering, Computer Science, Industrial Engineering, Economics, or a related field.
10 or more years of experience spanning enterprise transformation, business operations, or technology delivery.
At least 3 years of experience leading teams.
Demonstrated ownership of at least one large-scale enterprise transformation from diagnosis through realized value.
Deep process mapping and redesign experience across multiple business functions, including value stream mapping, current/future state, SIPOC, and capability modeling.
Track record of building business cases and measuring realized benefits after go-live.
Ability to translate complex business problems into clear requirements for technical teams.
Ability to establish credibility with both brand partners and staff engineers.
Executive presence and clear communication in writing and in meetings.
Ability to influence across functions and levels of seniority without formal authority.
Ability to lead through change with patience and conviction, anticipate resistance, and address it.
Ability to develop people and raise the capability of others.

Nice To Haves

MBA or advanced degree.
Lean Six Sigma, PMP, or change management certification such as Prosci.
Cloud or AI certifications; AWS is preferred.
Experience in restaurant, retail, franchise, or other multi-unit operating models.
Experience establishing an AI or automation center of excellence.

Responsibilities

Own the enterprise AI transformation roadmap, including which processes to change, in what order, and the value expected from each change.
Lead process discovery and mapping across business functions; document current-state processes and quantify baseline cost, cycle time, and quality.
Identify, size, and prioritize AI use cases based on business value, technical feasibility, and change effort.
Partner with Applied AI & Data Science and Technology to scope, pilot, and scale solutions, staying close to development to make tradeoffs.
Design future-state processes, redefining roles, handoffs, controls, and standard operating procedures so solutions are sustained after launch.
Build business cases for initiatives and track realized value against them.
Lead change management and adoption, including stakeholder alignment, training, communications, and enablement across GSC teams, brand partners, and restaurant teams.
Establish the AI delivery operating model, including intake, prioritization, stage gates, and post-launch measurement.
Set standards for responsible and secure AI use in partnership with Legal, Information Security, and Data Governance.
Stay current on AI models, agents, and tooling, and provide a clear assessment of what is substantive versus hype.
Report progress, risks, and value to executive leadership and the Board as needed.

Benefits

Unlimited paid time off for exempt employees.
One paid volunteer day of choice.
Competitive bonus structure for eligible roles.
Team member stock purchase plan.
Health savings or flexible spending account options.
401(k) with company contributions: dollar for dollar on the first 3% and 50 cents on the dollar for the next 2% of team member contributions, up to 5% of eligible compensation.
Comprehensive medical, dental, and vision benefits.
Basic life and AD&D insurance provided.
Pet insurance.
Education assistance.
Wellness reimbursement program.
Paid maternity and paternity leave.
Lunch provided every Tuesday and Thursday in the office.
Discount on Wingstop gift cards.
Onsite game room.