Senior Digital Workplace Engineer - AI & Collaboration

Gen Digital Inc.•Tempe, AZ

28d

About The Position

The Senior Digital Workplace Engineer - AI & Collaboration is a senior individual contributor and technical lead responsible for the architecture, deployment, administration, and continuous improvement of Gen's enterprise collaboration and AI platforms. The role owns technical execution across Microsoft 365, OneDrive/SharePoint, Slack, and emerging AI productivity tools, and leads collaboration platform integrations during mergers and acquisitions. The position combines hands-on engineering expertise with strategic planning to advance Gen's collaboration ecosystem and support its AI-first transformation. It works with Security, Compliance, Legal, People & Culture, IT teams, product owners, business stakeholders, vendors, and IT leadership to deliver secure, scalable, well-governed services and improve employee experience. The engineer leads platform operations and migrations, develops automation and AI-assisted workflows, establishes responsible AI policies and governance, supports adoption and change management, and maintains operational documentation. The role also provides escalated technical support and mentors junior engineers and administrators.

Requirements

10+ years of hands-on experience in enterprise IT infrastructure, focused on collaboration, communication, and digital workplace platforms.
Deep expertise administering Slack Enterprise Grid, including workspace governance, external collaboration, app management, and multi-workspace architecture.
Expert-level proficiency with Microsoft 365 collaboration and AI services, including OneDrive, SharePoint, and Microsoft 365 Copilot.
Proven experience leading collaboration platform migrations, such as Slack-to-Slack, Teams-to-Slack, and Google Workspace-to-Microsoft 365, in large or complex environments.
Demonstrated M&A integration experience, including technical assessment, platform consolidation strategy, and end-to-end migration execution.
Strong proficiency with API-based integrations, webhooks, and workflow automation tools such as Power Automate, Slack Workflow Builder, and REST APIs.
Experience integrating collaboration platform logs into SIEM solutions such as Splunk and building monitoring and alerting for security and operations.
Strong project management and communication skills, including managing concurrent workstreams, communicating status and risks, and delivering to aggressive timelines.

Nice To Haves

Experience with enterprise AI search and knowledge platforms such as Glean or Microsoft 365 Copilot, including connector configuration and agentic use case design.
Hands-on experience rolling out and governing AI productivity tools at scale, including policy design, enablement programs, and adoption measurement.
Familiarity with ServiceNow ITSM, including catalog item design, workflow configuration, and CMDB integration for collaboration and AI services.
Relevant certifications such as Microsoft 365 Certified: Administrator Expert, Slack Certified Administrator, or equivalents.
Experience in a global, multi-brand enterprise with diverse collaboration tool ecosystems and regional requirements.
Background in change management and user enablement for collaboration or AI capabilities, including training content, office hours, or champions programs.

Responsibilities

Own and serve as the senior subject matter expert for Microsoft 365, including SharePoint, OneDrive, and Power Platform, as well as Slack Enterprise Grid.
Architect, configure, administer, and integrate collaboration platforms, including solution design, standards, best practices, and documentation.
Oversee day-to-day platform operations, request fulfillment, monitoring, maintenance, incident management, and vendor coordination.
Partner with Security, Compliance, and Legal to meet enterprise security, privacy, and regulatory requirements, including access controls, DLP, eDiscovery, and auditability.
Translate stakeholder requirements into scalable, governed solutions while balancing innovation, risk, and operational readiness.
Design and implement automation to streamline business processes, reduce manual effort, and improve employee experience.
Provide L3/L4 escalation support and mentor junior engineers and administrators; create runbooks, documentation, and knowledge articles.
Lead technical execution of collaboration integrations for acquired companies, including Slack workspace migrations, Teams-to-Slack migrations, and Google Workspace-to-Microsoft 365 migrations.
Develop and maintain M&A integration playbooks covering identity, workspace provisioning, app re-enablement, data migration, and user communication.
Conduct pre-acquisition technical assessments of collaboration environments and identify risks, dependencies, and integration complexity.
Coordinate migration work with Security, Legal, Compliance, and People & Culture to meet data retention, eDiscovery, DLP, and regulatory requirements.
Evaluate, deploy, and govern AI productivity tools, including Slack AI, Microsoft 365 Copilot, Glean, Claude, and ChatGPT Enterprise.
Architect AI agents and AI-assisted workflow automations to reduce manual work and improve operational efficiency and employee experience.
Design and build Power Platform and Microsoft 365 Copilot/Copilot Studio environments for secure, scalable AI capabilities.
Define and enforce responsible AI guardrails, policies, and practices for prompting, data access, retention, and human review.
Drive AI adoption and change management through enablement materials, office hours, and metrics for usage, outcomes, and ROI.
Partner with the CTO and IT leadership to define AI collaboration strategy and prioritize high-value agent, copilot, and automation use cases.
Monitor emerging AI collaboration tools, vendor roadmaps, and industry practices, and provide recommendations.
Maintain technical documentation, architecture diagrams, admin runbooks, and knowledge base articles in ServiceNow and Confluence.
Manage ServiceNow catalog items and workflows for collaboration service requests.
Escalate and resolve collaboration platform issues with vendors, including Slack, Microsoft, OpenAI, and Glean.
Communicate technical decisions, project status, and platform changes to leadership, stakeholders, and end users.
Mentor junior team members and contribute to the broader team's technical development.