Senior Digital Transformation Consultant

Docusign • UNAVAILABLE, UNAVAILABLE

1d • Remote

About The Position

The Senior Digital Transformation Consultant (DTC) engages with strategic customers whose Docusign implementations span multiple sites, business units, or regions, or are otherwise massive in scale. Working with considerable independence, the consultant helps Docusign's most strategic global customers realize value through Center of Excellence creation, use-case identification and prioritization, roadmap development, industry best practices, change management, KPI definition and tracking, and program-level reporting of accomplishments, risks, and ROI. The role collaborates with Professional Services, Account Executives, Sales Engineers, Customer Success Account Managers, and Engagement Managers to execute key account strategies and help customers fully leverage Docusign capabilities as they move to a modern Intelligent Agreement Management platform.

This individual-contributor role reports to the Director of Digital Transformation Services. It is remote, with travel up to 25% of the time.

Requirements

• At least 8 years of experience in a business and technical consultative role with executive-level interaction and a bachelor's degree, or at least 6 years of related experience with a master's degree.
• At least 5 years of external, customer-facing experience in a SaaS or Professional Services environment.
• Experience managing large-scale, enterprise-level projects within matrixed organizations.
• Experience achieving high methodology compliance (e.g., 90% or more) in a program management capacity.
• Experience with global eSignature regulations, such as eIDAS, UETA, and ESIGN, and data governance best practices.

Nice To Haves

• External customer-facing experience with large, global, matrixed enterprise accounts.
• Ability to articulate vision and plan and commercially oversee execution of large-scale, multi-year projects.
• Demonstrated ability to resolve broadly defined, complex, diverse, and often unprecedented situations.
• Technical background, infrastructure or development experience, and subject-matter expertise in specific product areas or industries.
• Experience in a matrixed organization and proactively leveraging an internal and external network to achieve company and departmental objectives.
• Strong proactive, succinct communication, presentation, and workshop skills for technical and non-technical audiences.
• Proven track record of success working within Professional Services.
• Experience leading executive-level workshops and strategic discovery sessions.

Responsibilities

• Lead customers through the business and organizational impact of digital transformation, providing short- and long-term change management strategies.
• Act as the primary control point for commercial project oversight, including deal structuring, ROI estimation, and Statement of Work drafting.
• Direct the creation of strategic programs, charters, roadmaps, and business cases to align stakeholders and secure executive buy-in across business units.
• Facilitate executive-level workshops and strategic discovery sessions to define digital transformation vision and execution plans.
• Deliver industry-tailored guidance on regulatory compliance, competitive landscapes, preferred authentication, and prioritized digital transformation initiatives based on successful global deployments.
• Analyze legacy agreement applications and provide prescriptive guidance and a multi-year roadmap for moving to the Docusign IAM platform, including end-to-end process maps that compare ROI and complexity.
• Manage program-level risks and issues, independently executing executive-level escalation protocols when needed.
• Advise customer technical teams on solution architecture and integration points, including APIs, webhooks, and authentication.
• Define and track KPIs and ROI to validate and drive ongoing enterprise platform adoption.
• Mentor and coach less experienced DTCs and cross-functional teams on project implementation and resource planning best practices.
• Travel up to 25% of the time.

Benefits

• Eligible for a company bonus plan for non-sales roles, calculated as a percentage of eligible wages and dependent on company performance.
• Eligible to receive Restricted Stock Units (RSUs).
• Paid time off and paid company holidays based on region.
• Up to six months of paid parental leave following birth, adoption, or foster care placement.
• Health benefit plan options, including 100% employer-paid and minimum employee-contribution plans from the first day of employment.
• Retirement and pension programs, with potential employer contributions.
• Learning and development options, including coaching, online courses, and education reimbursements.
• Paid compassionate care leave following the loss of a loved one and other life-changing events.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior