Senior Digital Technical Engineer

Caterpillar Inc.•Irving, TX

4d•$112,710 - $169,060•Onsite

About The Position

Caterpillar’s Connectivity Product Support team collaborates with industry partners and engineering teams to maintain data quality across the connectivity ecosystem, from telematics devices to customer-facing platforms. The team supports new product integrations and investigates complex hardware and software issues affecting dealers and customers. This role supports reliable machine-data flow, connected product performance, and customer needs. It is based onsite at Caterpillar’s Irving, Texas office five days per week and requires up to 25% domestic travel. Domestic relocation assistance is available; visa sponsorship is not available.

Requirements

Knowledge of technical troubleshooting approaches, tools, and techniques, and the ability to recognize and resolve hardware, software, application, or operational issues.
Knowledge of systems interdependencies and the ability to plan solutions that synchronize resources to achieve business results.
Effective communication skills, including accurately conveying and interpreting ideas, information, and needs.
Ability to support technical issue resolution using connected machine data, network diagnostics, and product support systems.

Nice To Haves

Experience with Product Link, CAT ET (Electronic Technician), SIS Web, and other product support applications.
Working knowledge of vehicle and machine communication protocols, including Modbus TCP and RS485.
Familiarity with CANape, CANalyzer, and Wireshark.

Responsibilities

Collaborate with internal partners across BCP, CI, RI, P&E, and other engineering teams to support the connectivity ecosystem and reliable machine-data flow.
Investigate and resolve complex hardware, software, and connectivity issues affecting dealers, customers, and connected products.
Use diagnostic tools, including Product Link, CAT ET, CANape, CANalyzer, Wireshark, and SIS Web, to troubleshoot issues.
Support new product and technology integrations by validating data quality, troubleshooting communication issues, and confirming connectivity solutions meet product and customer requirements.
Analyze machine, network, and telematics data to identify root causes, improve system performance, and resolve critical field concerns promptly.
Serve as a technical resource for dealers, customers, and cross-functional teams on connected machine technologies, communication protocols, and product support processes.