Senior Digital Technical Engineer

Caterpillar•Irving, TX

3d•Onsite

About The Position

Connectivity Product Support works with industry partners, including BCP, CI, RI, and P&E, to maintain data quality throughout the connectivity ecosystem—from telematics devices to customer-facing platforms. The team supports new product integration and investigates complex hardware and software issues affecting dealers and customers. This role helps ensure Caterpillar connectivity solutions meet customer needs and expectations. It is based onsite at the Irving, Texas office five days a week and requires up to 25% domestic travel. Domestic relocation assistance is available; visa sponsorship is not available.

Requirements

Knowledge of technical troubleshooting approaches, tools, and techniques, with the ability to anticipate, recognize, and resolve hardware, software, application, or operational issues.
Knowledge of interdependencies among system elements and the ability to plan and design solutions that synchronize resources to achieve business results.
Ability to communicate effectively, transmit and receive information, and accurately interpret ideas and needs.
Ability to support technical issue resolution using connected machine data, network diagnostics, and product support systems.

Nice To Haves

Experience with diagnostic and troubleshooting tools such as Product Link, CAT ET (Electronic Technician), SIS Web, and other product support applications.
Working knowledge of vehicle and machine communication protocols, including Modbus TCP and RS485.
Familiarity with data analysis and diagnostic tools such as CANape, CANalyzer, and Wireshark.

Responsibilities

Collaborate with internal partners and engineering teams to support the end-to-end connectivity ecosystem and reliable machine data flow from telematics devices to customer-facing applications.
Investigate and resolve complex hardware, software, and connectivity issues affecting dealers, customers, and connected products using diagnostic tools.
Support new product and technology integrations by validating data quality, troubleshooting communication issues, and ensuring solutions meet product and customer requirements.
Analyze machine, network, and telematics data to identify root causes, improve system performance, and resolve critical field concerns in a timely manner.
Serve as a technical resource for dealers, customers, and cross-functional teams on connected machine technologies, communication protocols, and product support processes.