Senior Digital Product Manager

U.S. Bank National Association•Irving, TX

8d•$133,365 - $156,900•Hybrid

About The Position

Digital Product Managers at U.S. Bank define and deliver strategies and visions for digital experiences that respond to evolving economic, competitive, technological, and customer needs. The Senior Digital Product Manager contributes to the long-term digital strategy for corporate and commercial customer lifecycle management, focusing on researching, ideating, prioritizing, promoting, and delivering digital capabilities and automation to strengthen client acquisition, retention, and service. The role regularly engages stakeholders across the bank on opportunities, strategic vision, roadmap prioritization, risks, and related topics. The position focuses on customer-centered, data-driven product management across the agile delivery lifecycle. It includes developing an integrated roadmap, identifying valuable ideas through discovery and research, supporting seamless digital and human-assisted interactions, and measuring results against business outcomes and customer value. The role reports to the Head of Corporate Digital Servicing. The position follows a hybrid/flexible schedule, with an in-office expectation of three or more days per week and flexibility to work outside the office for the other days.

Requirements

Experience in digital product management.
Typically 8–10 or more years of experience.

Nice To Haves

Expertise in interdependencies among product-model system elements and the ability to design solutions that synchronize resources to achieve business results using business metrics, key performance indicators, design systems, service blueprints, and reusability.
Ability to anticipate changing market priorities and internal and external customer needs in ways that consistently add value.
Strong customer centricity and ability to apply strategies and techniques that support positive customer experiences at every product and service touchpoint.
Knowledge of technical aspects of software products and the ability to design, configure, and integrate them.
Knowledge of processes, tools, and techniques for assessing and controlling organizational risk, and ability to apply risk-management knowledge in varied situations.

Responsibilities

Use a data-driven approach to prioritize product work that maximizes results for end users and internal business partners.
Continuously measure and optimize digital experiences that support seamless self-service and human-assisted customer interactions.
Advocate for reusable capabilities to achieve cost-effective scale and faster time to market.
Use market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
Define a future-state user experience journey and the role of the experience in competitive differentiation.
Align the digital product vision with enabling functions to establish an integrated delivery roadmap.
Reevaluate priorities during planning to optimize capacity against user and business value.
Use Objectives and Key Results (OKRs) to drive roadmap priorities.
Integrate digital products, platforms, and capabilities to deliver business value through an enhanced user experience.
Promote reuse and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, and risk and compliance adherence.
Drive digital product development by actively managing the roadmap through the agile delivery lifecycle.
Use discovery to evaluate valuable ideas with a customer-centric approach.
Enable cross-channel strategy, including web, mobile, voice, and in-person channels, by delivering integrated digital solutions that encourage adoption, engagement, and growth.
Partner with cross-functional teams to assess product-market fit and deliver research outputs such as research briefs, personas, story maps, prototypes, product charters, and experience maps.
Develop a north star metric (NSM) connecting business outcomes to customer value and unifying teams and stakeholders around a common goal.
Measure actual results against the target NSM to manage performance and progress against product vision and strategy.
Use the NSM and leading indicators to optimize execution and keep teams focused on high-value work.

Benefits

Medical, dental, and vision healthcare
Basic term and optional term life insurance
Short-term and long-term disability
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation of two to five weeks, depending on salary grade and tenure
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase