Senior Digital Product Manager

U.S. Bank•Chicago, IL

3d•$133,365 - $156,900•Hybrid

About The Position

Digital Product Managers at U.S. Bank define and deliver the strategy and vision for digital experiences in response to changing economic, competitive, technological, and customer needs. The Senior Digital Product Manager contributes to the long-term digital strategy for corporate and commercial customer lifecycle management, developing digital capabilities and automation to help acquire, retain, and service corporate clients. The role researches, ideates, prioritizes, promotes, and delivers product capabilities, and regularly works with stakeholders across the bank on opportunities, strategic vision, roadmap priorities, and risks. It reports to the head of Corporate Digital Servicing. The position uses customer and market insights, data, and business priorities to shape product vision and roadmaps. It drives ongoing measurement and optimization, cross-channel experiences, reusable and modernized capabilities, and product development through the agile delivery lifecycle. The role also defines and tracks a north star metric and related indicators to connect customer value with business outcomes and guide team execution. The role offers a hybrid/flexible schedule, with an in-office expectation of three or more days per week and flexibility to work outside the office for the other days.

Requirements

Experience in digital product management.
Typically 8–10 or more years of experience.

Nice To Haves

Expertise in critical interdependencies among product model system elements and the ability to design solutions that synchronize resources to achieve business results using metrics, KPIs, design systems, service blueprints, and reusability.
Ability to anticipate changing market priorities and internal and external customer needs while consistently adding value.
Strong customer centricity and ability to apply strategies and techniques that ensure positive customer experiences at every touch point.
Knowledge of the technical aspects of software products and ability to design, configure, and integrate them.
Knowledge of risk assessment and control processes, tools, and techniques, and ability to apply risk management appropriately.

Responsibilities

Use data to prioritize work that delivers value for end users and internal business partners.
Measure and optimize digital experiences supporting self-service and human-assisted customer interactions.
Advocate for reusable capabilities to support cost-effective scale and faster time to market.
Use market and competitive insights, customer needs, and internal business priorities to establish a digital product vision.
Define a future-state user experience journey and how it can provide competitive differentiation.
Align the digital product vision with enabling functions and establish an integrated delivery roadmap.
Re-evaluate priorities during planning to optimize capacity against user and business value.
Use Objectives and Key Results (OKRs) to drive roadmap priorities.
Integrate digital products, platforms, and capabilities to create business value through an enhanced user experience.
Promote the reuse and modernization of digital platforms and capabilities across the enterprise to improve speed to market, operational efficiency, and risk and compliance adherence.
Manage the product roadmap and drive digital product development through the agile delivery lifecycle.
Use discovery and customer-centric practices to evaluate ideas and identify valuable opportunities.
Deliver integrated digital solutions that support cross-channel strategy and adoption, engagement, and growth across digital and human interactions.
Partner with cross-functional teams to assess and maintain product-market fit and deliver research artifacts such as research briefs, personas, story maps, prototypes, product charters, and experience maps.
Develop a north star metric (NSM) that connects business outcomes to customer value and aligns teams and stakeholders.
Measure actual results against the target NSM to manage performance and progress against product vision and strategy.
Use the NSM and leading indicators to optimize execution and keep teams focused on high-value work.

Benefits

Healthcare coverage, including medical, dental, and vision
Basic term and optional term life insurance
Short-term and long-term disability coverage
Pregnancy disability and parental leave
401(k) and employer-funded retirement plan
Paid vacation, from two to five weeks depending on salary grade and tenure
Up to 11 paid holiday opportunities
Adoption assistance
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law
Incentive and recognition programs
Equity stock purchase
401(k) contribution and pension, subject to eligibility requirements