Senior Digital Product Manager (Billing & Payment)
About The Position
Cintas is seeking a strategic, customer-focused Senior Digital Product Manager to drive the vision and execution of a suite of digital products that enhance and complement its in-person, on-site business services. The role delivers online customer experiences that connect with and enrich offline interactions. It includes building and managing a team of Product Managers responsible for individual products. The position oversees multiple products throughout their lifecycle, using market research, customer feedback, and data to guide decisions and prioritization. It also measures product performance and works with stakeholders to understand digital and on-site customer journeys, while mentoring Product Managers and supporting the team’s growth.
Requirements
- Bachelor’s degree or equivalent experience.
- At least 7 years of experience in digital product management.
- Proven track record of managing multiple products or product portfolios.
Responsibilities
- Oversee the end-to-end product lifecycle, from discovery and ideation to launch and optimization, for multiple products.
- Facilitate market research, analyze customer feedback, and use data to inform product decisions and prioritize features.
- Measure and report on product performance, using insights to continuously improve customer experiences and business outcomes.
- Partner with stakeholders to develop and maintain a deep understanding of digital and on-site customer journeys.
- Develop and mentor a team of Product Managers, guide their career growth, and ensure successful management of individual products as the team scales.
Benefits
- Comprehensive medical, dental, and vision benefits, with premiums below the national average.
- Four medical plan options, including one offered at zero cost.
- Competitive pay.
- 401(k) with company match, profit sharing, and Employee Stock Ownership Plan (ESOP).
- Disability, life, and AD&D insurance, 100% company paid.
- Paid time off and holidays.
- Skills development, training, and career advancement opportunities.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Senior
