Senior Payment Gateway Technical Product Manager
About The Position
The Payment Gateway Domain Technical Product Manager owns product strategy and the roadmap for the payment gateway platform. The role combines payment-domain knowledge with technical fluency to translate merchant, partner, and regulatory needs into priorities for engineering. It serves as the primary point of contact for product decisions across the payment lifecycle, from authorization through settlement, reconciliation, and dispute management. Understanding of the US Payments System is required. The role defines and communicates a multi-year vision and roadmap for gateway capabilities, including card, ACH, RTP/FedNow, and digital wallet acceptance. It evaluates market trends, competitors, card-network rule changes, processor and acquirer developments, and emerging payment technologies. The product strategy must align with organizational goals, revenue targets, partner commitments, and go-to-market plans. The Product Manager works with merchants, processor partners, and internal business teams, translating customer feedback and support trends into prioritized requirements. The role leads partner certification and onboarding for new processors and integrations, manages stakeholder expectations, and reports on product performance and business impact. The position owns a prioritized backlog of epics, user stories, and acceptance criteria that enable engineering estimation and delivery. It defines transaction-flow requirements and manages scope and trade-offs between business needs and engineering capacity.
Requirements
- Understanding of the US Payments System.
- Deep payment-domain knowledge.
- Technical fluency sufficient to translate merchant, partner, and regulatory needs into clear engineering priorities.
Responsibilities
- Define and communicate the product vision and roadmap for payment gateway solutions.
- Analyze market trends, competitors, payment technologies, card-network rule changes, and processor and acquirer developments to identify opportunities and risks.
- Prioritize features and enhancements based on business impact, customer feedback, and technical feasibility.
- Align payment product strategy with organizational goals, revenue targets, partner commitments, and go-to-market plans.
- Serve as the primary point of contact for merchants, processor partners, and internal business teams on payment product matters.
- Translate merchant feedback and support trends into prioritized product requirements.
- Run product demonstrations and training sessions for key stakeholders.
- Set and manage stakeholder expectations and communicate the roadmap clearly.
- Lead partner certification and onboarding programs for new processors and integrations.
- Track and report product KPIs and business impact, including approval rates, transaction volume, take rate, dispute ratios, and operational incidents.
- Gather and document business, merchant, and technical requirements from internal and external stakeholders.
- Own and prioritize a backlog of epics, user stories, and acceptance criteria detailed enough for engineers to estimate and build.
- Define requirements for authorization, capture, void, refund, settlement, and chargeback transaction flows.
- Manage scope and negotiate trade-offs between business demands and engineering capacity.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
