Senior Digital Product Management Partner

Citizens Financial Group • Johnston, RI

9d • Hybrid

About The Position

The Senior Digital Product Management Partner works within the Digital Product organization, collaborating with a core product team and technical delivery teams to deliver product features and requirements. The role drives enhancements to Digital Payment web and app experiences, translates business needs into detailed user stories, manages JIRA tickets and other project tools, and works with development and design teams through implementation. The partner engages Release Management on launches, validates delivery, supports communications, and coordinates across lines of business to manage the end-to-end customer experience. The role also provides analytics and reporting to management and business lines to evaluate product performance.

The position combines product delivery and product management responsibilities. It maintains relationships with implementation and development teams, communicates business requirements, supports stakeholder readiness for product changes, and monitors post-launch performance to identify improvements. It also builds knowledge of business and stakeholder needs, advocates for the product line, contributes to the product roadmap, communicates product vision, and collaborates with the POD manager on a product backlog prioritized by business value and return on investment.

The work schedule is 40 hours per week, Monday through Friday, with occasional weekends and evenings as necessary. The position is hybrid, with four days onsite and one day remote. The stated annual salary range is $114,000–$155,000, with an opportunity to earn an annual discretionary bonus. Candidates must be authorized to work in the United States without the need for new employer sponsorship now or in the future; the role is not eligible for new employer-sponsored or current H-1B visa holders.

Requirements

• Experience in product management, product development, digital experience, strategy, marketing, process design, or related disciplines.
• Demonstrated experience developing and executing product roadmaps.
• Experience working within Agile product delivery environments.
• Ability to translate strategy into actionable requirements and measurable outcomes.
• Strong stakeholder management, presentation, and communication skills.
• Experience developing business requirements, user stories, acceptance criteria, and backlog prioritization.
• Ability to use customer insights, business data, and market research to drive product decisions.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working across cross-functional teams to deliver complex initiatives.
• Must be authorized to work in the United States without the need for new employer sponsorship now or in the future.

Nice To Haves

• Experience with Digital Payment Products.

Responsibilities

• Collaborate with core product and technical delivery teams to execute product features and requirements.
• Drive delivery of Digital Payment web and app enhancements.
• Write detailed user stories and manage user story tickets using JIRA and other project tools.
• Work directly with development and design teams to build and implement product changes.
• Engage Release Management on launches, validate delivery, and help manage communications.
• Coordinate across lines of business to own the end-to-end customer experience associated with the products.
• Provide analytics and reporting to management and business lines to evaluate performance.
• Maintain relationships with implementation and development teams to ensure solutions meet product goals.
• Communicate business requirements to development groups so they understand the purpose and software capabilities.
• Ensure impacted stakeholders have appropriate awareness, knowledge, buy-in, and training for product changes and related processes.
• Monitor post-launch performance and metrics, identify improvement opportunities, and drive improvements.
• Maintain and grow knowledge of the business, stakeholder needs, and constraints.
• Advocate for the product line and communicate customer and business value to all levels of the organization, including senior leadership.
• Provide input to the product roadmap.
• Develop presentations to communicate the product vision.
• Collaborate with the POD manager to create and maintain a product backlog aligned with business value and return on investment.

Benefits

• Competitive pay
• Comprehensive medical coverage
• Dental coverage
• Vision coverage
• Retirement benefits
• Maternity and paternity leave
• Flexible work arrangements
• Education reimbursement
• Wellness programs
• Paid time off policy that exceeds mandatory paid sick or paid time-away policies in the applicable U.S. jurisdictions
• Opportunity to earn an annual discretionary bonus

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed