Senior Digital Product Management Partner

Citizens Bank•Johnston, RI

7h•$114,000 - $155,000•Hybrid

About The Position

The Sr Digital Product Management Partner role reports within the Digital Product organization with responsibility for collaboration with a core product team and technical delivery teams to execute against product features and product requirements. Citizens is seeking a Sr Digital Product Management Partner who will drive the delivery of Digital Payment web and app enhancements, write detailed user stories, manage user story tickets using JIRA and other project tools, work directly with development and design teams to build and implement, engage with Release Management on launches, validate delivery, and help manage communications. Coordinates with the cross LOB functions to own the full end to end customer experience associated with the products. Provides analytics and reporting to management and business lines to evaluate performance.

Requirements

Experience in product management, product development, digital experience, strategy, marketing, process design, or related disciplines.
Demonstrated experience developing and executing product roadmaps.
Experience working within Agile product delivery environments.
Proven ability to translate strategy into actionable requirements and measurable outcomes.
Strong stakeholder management, presentation, and communication skills.
Experience developing business requirements, user stories, acceptance criteria, and backlog prioritization.
Ability to leverage customer insights, business data, and market research to drive product decisions.
Strong analytical, problem-solving, and decision-making skills.
Experience working across cross-functional teams to deliver complex initiatives.

Nice To Haves

Experience with Digital Payment Products

Responsibilities

Maintain strong relationships with implementation and development teams to ensure solutions meet product goals.
Communicate the business requirements to development groups to drive understanding of purpose and software capabilities.
Ensure impacted stakeholders have the appropriate level of awareness, knowledge, buying and training of product changes and related process.
Monitor performance and metrics postlaunch; identify and drive improvement opportunities.
Maintain and grow a deep knowledge of the business and stakeholder needs and constraints.
Be an advocate for your product line; articulate the customer and business value to all levels of the organization, including senior leadership.
Provide input to drive the product roadmap.
Develop compelling presentations to communicate your product vision.
Collaborate with the POD manager to create a maintain a product backlog in accordance with business value and return on investment.