Senior Digital Operations Associate

RVO Health•Charlotte, NC

22h•Hybrid

About The Position

The Senior Digital Operations Associate works on digital operations projects, driving user engagement, analyzing performance data, and shaping digital strategy. This role requires a proactive, detail-oriented individual who can collaborate across teams to enhance user experience, balance internal and external priorities, and ensure smooth technical operations. The ideal candidate thrives in a fast-paced environment and is passionate about leveraging digital tools to improve access to quality care options.

Requirements

2+ years of relevant experience in Digital Operations, Product, or related roles
Analytical Rigor: a knack for analyzing and transforming large data sets into actionable performance stories and optimization strategies
Problem Solving: expert at problem-framing, prioritization and mitigation of risks before they become business-critical
Technical Fluency: experience troubleshooting web-based products and managing workflows via Jira (or similar PM tools)
Communication Skills: ability to communicate complex technical performance to non-technical stakeholders clearly and concisely
Client Relations: comfortable working with external clients and fostering effective client relationships
Operational Excellence: “perfectionist” mindset; you take pride in flawless QA, documentation, and change management
Cross-Functional: enjoy collaborating closely with engineering, design, marketing, and data partners to drive unified goals
Self-Starter: comfortable working through ambiguity and operating autonomously

Nice To Haves

experience working in health tech / healthcare

Responsibilities

Maintain daily oversight of funnel, SEO, and site performance; conduct granular analysis to make data-driven web optimizations
Champion operation enhancements that balance external stakeholder priorities with internal data-driven performance insights
Translate business priorities into actionable tactics to drive user acquisition
Lead A/B testing strategy to improve consumer experience and maximize conversion yield
Lead sprint planning sessions, managing capacity and setting clear priorities to ensure successful delivery of high-impact features
Prioritize initiatives and manage tradeoffs to balance external requirements with long-term site health
Work across teams (engineering, design, marketing) to ensure seamless execution of roadmap and effective changement management
Communicate performance and progress clearly to internal leadership and external clients
Manage end-to-end QA process and documentation (pre, during, post-release)
Coordinate with engineering around web troubleshooting and resolve product bugs or defects as they arise
Collaborate with data engineering to continuously enhance and automate analytical infrastructure for more robust performance monitoring
Use advanced SQL and other analytical tools to identify new opportunities
Translate data into actionable insights and iterate on product decisions based on performance
Define clear success metrics and communicate measurable progress
Iterate on web ops strategy and adapt to changing business priorities