Senior Manager, Digital Catalog Operations

Thermo Fisher Scientific•Pittsburgh, PA

1d•Onsite

About The Position

As part of the Thermo Fisher Scientific team, the Senior Manager, Digital Catalog Operations will lead the operational lifecycle of a complex portfolio of life sciences products from multiple internal and external suppliers. This role is crucial for optimizing product presentation, ensuring accurate and compliant scientific content, and driving measurable improvements in digital performance across technical product categories. The leader will also prepare the organization for AI-driven discovery by ensuring product content is structured, authoritative, and optimized for visibility in generative AI search environments, while leveraging AI-enabled workflows to enhance quality, scalability, and operational efficiency. The position involves meaningful work that makes a positive impact on a global scale, contributing to the company's mission to enable customers to make the world healthier, cleaner, and safer.

Requirements

Bachelor’s degree in Marketing, Business, Digital Media, Life Sciences, or related field (or equivalent experience)
8+ years of experience in digital merchandising, e-commerce, or content strategy
3+ years of people leadership experience
Experience managing complex technical product catalogs

Nice To Haves

Experience in life sciences, diagnostics, healthcare, or other regulated industries
Familiarity with structured data, schema markup, and SEO best practices
Experience implementing generative AI tools within digital content operations
Proficiency with enterprise PIM and DAM platforms

Responsibilities

Own end-to-end product catalog lifecycle: SKU setup, enrichment, updates, and retirement
Ensure accuracy and completeness of product attributes, specifications, pricing, and digital assets
Optimize content standards at a taxonomy level, to better support navigation and product discoverability
Drive data quality standards, validation rules, and governance processes
Leverage analytics to improve conversion, engagement, and revenue performance
Ensure product content is structured, semantically rich, and technically authoritative to support discoverability by generative AI engines and AI-powered search platforms
Partner with SEO and digital teams to implement schema markup, metadata standards, and structured data models that improve machine interpretability
Establish content standards that prioritize clarity, specificity, and citation-ready scientific information
Monitor emerging AI search trends and adjust content strategy to maintain visibility in AI-driven discovery channels
Lead adoption of generative AI tools to enhance New Product Introduction quality, speed, and scalability while maintaining regulatory standards
Implement AI-assisted workflows for content QA, metadata enrichment, taxonomy validation, and content gap identification
Establish governance frameworks for responsible AI usage, including review checkpoints, validation protocols, and compliance safeguards
Measure and improve operational efficiency through automation and AI-supported content audits
Lead and develop a global team of digital content specialists
Build AI fluency within the team through training and best-practice frameworks
Foster a culture of innovation balanced with scientific rigor and compliance
Maintain documentation of processes, data standards, and workflows
Serve as a key digital partner to external Suppliers, Portfolio, Product Management, Regulatory, Marketing and Operations teams
Align merchandising execution with go-to-market strategies and commercialization timelines
Influence stakeholders to balance speed-to-market with quality, compliance, and AI-readiness
Define and track operational KPIs (e.g., data accuracy, performance, time-to-publish, defect rates, completeness scores)
Identify process gaps and drive improvements in catalog operations
Lead initiatives to improve digital revenue through product portfolio enhancements