Catalog Operations Agent
About The Position
StubHub is on a mission to redefine the live event experience on a global scale. Whether someone is looking to attend their first event or their hundredth, we’re here to delight them all the way from the moment they start looking for a ticket until they step through the gate. The same goes for our sellers. From fans selling a single ticket to the promoters of a worldwide stadium tour, we want StubHub to be the safest, most convenient way to offer a ticket to the millions of fans who browse our platform around the world. StubHub is seeking a Catalog Operations team member on our global catalog team within our Event Data Management organization. This role will be responsible for publishing, maintaining, and managing event-level data for StubHub’s event & venue map catalogs in accordance with the sports, music, & entertainment landscape. This person will collaborate with our Product, marketing, customer service, supply, and fulfillment teams to drive a world-class, universal ticketing catalog. This Full-Time position may require weekend, holiday, daytime, and/or evening hours. This role will begin as in-office 5 days per week for the first 3-6 months and then will shift to in-office 3 days per week to ensure cross-functional collaboration. After completion of training the scheduled hours for this role will be 12:00pm - 8:30pm.
Requirements
- High School Diploma required
- Data Entry experience preferred
- Reliable organizational skills combined with an attention to detail
- Comfortable working in a high volume & metric-based roll
- Strong reading comprehension, written and oral communication skills required
- Flexibility and ability to work in a fast-paced changing environment
Responsibilities
- Enhance and enrich our event catalog by adding events directly into the catalog and maintaining all data associated with the catalog.
- Manage a queue of work by responding quickly to all inquiries, reports, and requests being made by top customers.
- Handle requests for site changes in addition to updating the catalog data when necessary – fix and troubleshoot issues that arise.
- Perform detailed research to understand how events are set up including date, time, venues, ticket types, who is performing, venue map layouts, and other pertinent information.
- Partner with our Supply and Product teams to meet service levels, enhance tools, and increase speed and efficiency.
- Look for opportunities to improve internal processes that support both buyers and sellers.
- Support other functions where necessary to deliver a great ticket buying and selling experience.
- Additional duties as assigned
Benefits
- Accelerated Growth Environment: Immerse yourself in an environment designed for swift skill and knowledge enhancement, where you can scale your career.
- Top Tier Compensation Package: Enjoy a rewarding compensation package that includes premier benefits, aligning with our commitment to recognizing and valuing your contributions.
- Paid Time Off: Generous Paid Time Off, allowing you to manage your schedule and recharge as needed.
- Comprehensive Benefits Package: Prioritize your well-being with a comprehensive benefits package featuring 401k and premium Health, Vision, and Dental Insurance options.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
251-500 employees
