Digital Web Research Analyst
About The Position
Veeam is seeking a Senior Digital Experience Research Analyst to shape the online experience of technology decision-makers across its global web presence. The role sits at the intersection of research, analytics, and digital strategy, owning the research lifecycle from discovery and user interviews through experimentation, measurement, and optimization. The analyst will turn behavioral data, test results, and user feedback into evidence and narratives that guide decisions, including at the executive level. The position works autonomously and partners across marketing, corporate technology, and creative services. It focuses on establishing research practices and measurement approaches, understanding user behavior, validating experience improvements, and making findings accessible and actionable across teams.
Requirements
- Four or more years of experience, or equivalent skill, in user research, digital experience, conversion optimization, or a related field.
- Proven experience defining and leading research strategy and programs.
- Strong expertise in qualitative and quantitative research methodologies.
- Hands-on experience with Adobe Analytics and Customer Journey Analytics, and Adobe Target for personalization and testing.
- Demonstrated data storytelling ability, with examples of readouts that changed a decision.
- Strong understanding of user-centered design principles and familiarity with accessibility standards.
- Highly analytical and strategic, with the ability to influence cross-functional teams and drive alignment across a matrixed organization.
Nice To Haves
- Experience with large-scale websites or digital platforms, particularly business-to-business.
- Experience with qualitative research and behavior tools such as UserTesting, Microsoft Clarity, and Hotjar.
- Experience applying AI tools across the research lifecycle, such as synthesizing interview transcripts, clustering open-ended feedback, spotting patterns in behavioral data, or accelerating analysis and reporting.
- Experience building a research practice or insight repository from the ground up.
- Comfort operating in a fast-paced, global environment with multiple competing priorities.
Responsibilities
- Define and own the user research strategy and roadmap, scaling research frameworks, standards, and best practices across teams.
- Lead qualitative and quantitative research initiatives, including user testing, interviews, surveys, competitive benchmarking, and expert reviews.
- Analyze behavioral data and user feedback to identify insights, friction points, and opportunities that inform product and design decisions.
- Define and evolve web measurement strategy, monitor user behavior and performance, and report findings through dashboards and executive presentations.
- Own the experimentation program, including A/B and multivariate testing, partnering with design, product, and development teams to validate hypotheses and improve conversion and engagement.
- Create data stories that combine quantitative evidence with user voices and establish standards for visualizing and presenting insights.
- Build and maintain scalable research documentation and insight repositories so findings remain accessible and reusable across teams.
Benefits
- Unlimited paid time off.
- 12 paid holidays, including 4 global VeeaMe Days for self-care.
- 24 paid volunteer hours annually through Veeam Cares.
- Paid parental leave: 8 weeks for all parents and 16 weeks for birthing parents.
- Medical, dental, and vision coverage starting on the first day.
- Mental health support, therapy sessions, and digital wellness tools through the Employee Assistance Program.
- 401(k) retirement plan with company matching contributions.
- Fertility, adoption, and surrogacy support through Maven.
- AirVet 24/7 virtual veterinary care at no cost.
- Legal services, identity protection, and supplemental health insurance options.
- Tax-advantaged spending accounts for healthcare, dependent care, and commuting.
- Learning and development opportunities through on-demand libraries, mentoring, workshops, and learning events such as the annual Global Day of Learning.
- Performance-based bonus included in the stated total target compensation range.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
