Digital Media-Web Content Specialist
About The Position
The Digital Media & Web Content Specialist promotes the agency’s mission by creating and maintaining its digital media presence across social media and its websites. The position also supports agency marketing, maintains internal SharePoint content, and provides basic technical support through an IT helpdesk role. The role is evaluated by the Director of Compliance and Systems Security, provides no supervision, and is classified as non-exempt. The specialist develops digital media and marketing campaigns, creates and updates web and social media content, tracks analytics, and helps maintain related systems and documentation. The role also includes user instruction on technology, basic helpdesk assistance, support for IT projects, and ensuring compliance with HIPAA requirements, including protections for PHI and ePHI. Work is office-based and involves extensive computer and screen use, with occasional driving and physical demands described below.
Requirements
- At least 2 years of social media, website design, and marketing-related experience.
- Ability to communicate and enforce new ideas and processes; growth-minded and solutions-oriented.
- Strong verbal and written communication skills in internal and external settings.
- Proficiency with Adobe Creative Suite, Canva, WordPress, Facebook Meta Business Suite, and SharePoint.
- Experience planning, executing, and managing campaigns through Facebook, Instagram, Twitter, and LinkedIn.
- Experience with content marketing best practices.
- Good visual design and branding judgment.
- Must possess, maintain, and operate a personal electronic device for communication, two-factor authentication, and tracking hours worked.
- Ability to work individually and collaboratively in a team environment.
- Ability to work well under deadlines in a changing environment and perform multiple tasks effectively and concurrently, with strong attention to detail.
- Proactive, self-motivated, and able to take initiative.
Nice To Haves
- Experience using video editing tools.
Responsibilities
- Promote the PCBS mission and ensure digital media projects align with the PCBS Vision, Mission, and Values Statements.
- Support a person-centered philosophy and respect the human and legal rights of persons served.
- Promote community awareness and demonstrate involvement of persons served.
- Assist with planning and creating PCBS digital media and marketing campaigns.
- Create and post social media content.
- Create and update content on agency websites and the internal SharePoint Online site.
- Provide individual instruction and/or training to users on new or updated technologies.
- Assist with helpdesk tickets, including resetting user passwords and answering basic IT support questions.
- Ensure compliance with HIPAA regulations, including requirements related to PHI and ePHI.
- Track and analyze social media analytics reports on a regular basis.
- Assist with routine system and file backups of social media, website, and marketing content.
- Create and maintain current IT documentation.
- Continuously review agency processes for efficiency and bring forward solutions for implementation.
- Assist on IT projects.
- Attend meetings and agency functions as required.
- Perform other duties assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
