Digital Media-Web Content Specialist

Platte County Board of Services • Kansas City, MO

3d • Onsite

About The Position

The Digital Media & Web Content Specialist promotes the organization’s mission by creating and maintaining its digital media presence across social media and websites. The role contributes to marketing efforts promoting agency services, maintains internal SharePoint content, and assists with basic IT helpdesk support. The position is in the Compliance and Systems Security department, is non-exempt, and has no supervisory responsibilities. It is evaluated by the Director of Compliance and Systems Security.

The role supports person-centered services, respect for the rights of people served, community awareness, and the organization’s vision, mission, and values through digital content and related work. It also helps maintain agency systems through privacy compliance, analytics, backups, IT documentation, and identifying opportunities for operational efficiency.

Requirements

• At least 2 years of social media, website design, and marketing-related experience.
• Ability to communicate and implement new ideas and processes; growth-minded and solutions-oriented.
• Strong verbal and written communication skills for internal and external settings.
• Proficiency with Adobe Creative Suite, Canva, WordPress, Facebook Meta Business Suite, and SharePoint.
• Experience planning, executing, and managing campaigns through Facebook, Instagram, Twitter, and LinkedIn.
• Experience with content marketing best practices.
• Good visual design and branding judgment.
• Ability to work independently and collaboratively in a team environment.
• Ability to work to deadlines in a changing environment, manage multiple tasks concurrently, and maintain strong attention to detail.
• Must possess, maintain, and operate a personal electronic device for communication, two-factor authentication, and tracking hours worked.

Nice To Haves

• Experience using video editing tools.

Responsibilities

• Plan and create digital media and marketing campaigns.
• Create and publish social media content.
• Create and update content on agency websites and the internal SharePoint Online site.
• Provide individual instruction or training to users on new or updated technologies.
• Assist with helpdesk tickets, including resetting user passwords and answering basic IT support questions.
• Ensure compliance with HIPAA regulations, including requirements related to PHI and ePHI.
• Track and analyze social media analytics reports regularly.
• Assist with routine system and file backups of social media, website, and marketing content.
• Create and maintain current IT documentation.
• Review agency processes for efficiency and propose solutions for implementation.
• Assist with IT projects.
• Attend meetings and agency functions as required and perform other duties assigned by the supervisor.
• Create digital media projects that relate to the organization’s vision, mission, and values.
• Support a person-centered philosophy, respect the human and legal rights of people served, and promote community awareness and involvement.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed