Senior Desktop Support Technician
NTT DATA Services•Indianapolis, IN
•$80,250 - $133,750•Onsite
About The Position
The Field Office Deskside Technician provides onsite IT services at Field Offices within Mission and Site Support Services. The role delivers MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. The technician provides scheduled and on-demand support and staffs a walk-up Tech Bar for immediate troubleshooting and IT fixes, helping minimize downtime and improve user satisfaction. The role also involves troubleshooting, IT asset management, and customer service to support productivity in mission-critical environments.
Requirements
- Bachelor’s degree; one-and-a-half years of additional experience can substitute for one year of a typical degree program.
- Minimum 10 years of experience performing deskside technical support roles or responsibilities.
- Ability to obtain Public Trust clearance.
- Proficiency in troubleshooting end-user devices.
- Familiarity with IT asset management.
- Strong communication and customer service skills.
- Ability to provide onsite IT support as needed.
Responsibilities
- Provide MACD (Move, Add, Change, Delete) support for end-user devices.
- Provide proactive monitoring and break/fix services.
- Deliver onsite IT support at Field Offices as needed.
- Staff a walk-up Tech Bar to provide immediate troubleshooting and IT fixes.
- Support IT asset management and the efficient handling of changes and repairs.
Benefits
- Medical insurance with an employer contribution
- Dental insurance with an employer contribution
- Vision insurance with an employer contribution
- Flexible spending or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- 401(k) program with company match
- Possible incentive compensation based on individual and/or company performance
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What This Job Offers
Job Type
Full-time
Career Level
Senior
