Senior Desktop Support Technician

NTT DATA Services • Milwaukee, WI

3d • $80,250 - $133,750 • Onsite

About The Position

The Field Office Deskside Technician provides onsite IT services at Field Offices within Mission and Site Support Services under the Service Delivery Line of Business. The role delivers MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. In addition to scheduled and on-demand support, the Technician staffs a walk-up Tech Bar for immediate troubleshooting and IT fixes, helping improve user satisfaction and minimize downtime. The role uses troubleshooting, IT asset management, and customer service skills to handle changes and repairs efficiently and support productivity in mission-critical environments.

Requirements

• Bachelor's degree; one and one-half years of additional experience can substitute for one year of a typical degree program.
• At least 10 years of experience performing deskside technical support roles or responsibilities.
• Ability to obtain Public Trust clearance.
• Proficiency in troubleshooting end-user devices.
• Ability to provide onsite IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.

Responsibilities

• Provide MACD (Move, Add, Change, Delete) support for end-user devices.
• Perform proactive monitoring and break/fix services to maintain reliable end-user device operations.
• Provide scheduled and on-demand onsite IT support at Field Offices.
• Staff a Tech Bar and provide immediate walk-up troubleshooting and IT fixes.
• Support IT asset management and handle device changes and repairs.
• Deliver customer service that supports user satisfaction and minimizes downtime.

Benefits

• Medical, dental, and vision insurance with an employer contribution.
• Flexible spending or health savings account.
• Life and AD&D insurance.
• Short- and long-term disability coverage.
• Paid time off.
• Employee assistance.
• 401(k) program with company match.
• Additional voluntary or legally required benefits.
• The position may be eligible for incentive compensation based on individual and/or company performance.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior