Senior Desktop Support Technician
About The Position
The Field Office Deskside Technician provides onsite IT services at Field Offices within Mission and Site Support Services. The role delivers MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. The technician provides scheduled and on-demand support and staffs a walk-up Tech Bar for immediate troubleshooting and IT fixes, helping improve user satisfaction and minimize downtime. The position also supports IT asset management and customer service to handle changes and repairs efficiently and maximize productivity in mission-critical environments.
Requirements
- Bachelor’s degree; an additional 1.5 years of experience may substitute for one year of a typical degree program.
- At least 10 years of experience performing deskside technical support roles or responsibilities.
- Ability to obtain Public Trust clearance.
- Proficiency in troubleshooting end-user devices.
- Ability to provide onsite IT support as needed.
- Familiarity with IT asset management.
- Strong communication and customer service skills.
Responsibilities
- Troubleshoot end-user devices.
- Provide onsite IT support as needed.
- Provide MACD (Move, Add, Change, Delete) support, proactive monitoring, and break/fix services.
- Staff a Tech Bar to provide walk-up troubleshooting and IT fixes.
- Support IT asset management and handle changes and repairs efficiently.
Benefits
- Medical insurance with an employer contribution
- Dental insurance with an employer contribution
- Vision insurance with an employer contribution
- Flexible spending account or health savings account
- Life and AD&D insurance
- Short- and long-term disability coverage
- Paid time off
- Employee assistance
- 401(k) program with company match
- Possible incentive compensation based on individual and/or company performance
- Additional voluntary or legally required benefits
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What This Job Offers
Job Type
Full-time
Career Level
Senior
