Senior Desktop Support Technician

NTT DATA Services • Detroit, MI

3d • $80,250 - $133,750 • Onsite

About The Position

The Senior Desktop Support Technician provides onsite IT services at field offices as part of Mission and Site Support Services. The role delivers Move, Add, Change, Delete (MACD) support, proactive monitoring, and break/fix services to maintain reliable end-user device operations. The technician provides scheduled and on-demand support and staffs a walk-up Tech Bar for immediate troubleshooting and IT fixes, helping improve user satisfaction and minimize downtime. The position also supports IT asset management and provides customer-focused assistance to maximize productivity in mission-critical environments.

Requirements

• Bachelor’s degree, or additional experience substituted at a rate of 1.5 years for each year of a typical degree program.
• At least 10 years of experience performing deskside technical support roles or responsibilities.
• Ability to obtain Public Trust clearance.
• Proficiency in troubleshooting end-user devices.
• Ability to provide onsite IT support as needed.
• Familiarity with IT asset management.
• Strong communication and customer service skills.

Responsibilities

• Troubleshoot end-user devices.
• Provide onsite IT support as needed.
• Perform MACD support, proactive monitoring, and break/fix services for end-user devices.
• Staff a Tech Bar and provide walk-up troubleshooting and IT fixes.
• Support IT asset management.
• Provide strong communication and customer service to users.

Benefits

• Medical insurance with employer contribution
• Dental insurance with employer contribution
• Vision insurance with employer contribution
• Flexible spending or health savings account
• Life and AD&D insurance
• Short- and long-term disability coverage
• Paid time off
• Employee assistance
• 401(k) program with company match
• Potential incentive compensation based on individual and/or company performance

What This Job Offers

• Job Type: Full-time
• Career Level: Senior