Desktop Services - Senior Technician

Marcus & Millichap•Calabasas, CA

8d•$78,000 - $83,840

About The Position

The Senior Desktop Services Technician provides advanced technical support and resolution services to end users across the organization. The role ensures timely, effective resolution of service requests involving computer hardware, software, and systems, supporting a high standard of service excellence. The technician collaborates with internal Information Services (IS) teams, corporate departments, and third-party vendors, and regularly interfaces with senior management and executive leadership. The role also involves troubleshooting, documentation, escalation, participation in team initiatives, maintaining confidentiality, and staying current with emerging technologies. The position may include other duties as assigned. The base salary is $78,000–$83,840 per year. Actual pay is determined by factors such as education, experience, and job-related skills. The employer does not currently sponsor, transfer, or renew employment visas; candidates must be authorized to work permanently in the United States without employer sponsorship now or in the future.

Requirements

Three years of experience in an IT support role serving a large and distributed user base.
Bachelor’s degree or equivalent training and experience.
Proficiency in Microsoft applications and operating systems.
Strong organizational skills and attention to detail.
Excellent communication skills in email, phone, and in-person interactions.
Ability to work independently and manage multiple priorities in a fast-paced environment.
Ability to demonstrate a customer-first approach and build effective working relationships.
Ability to lift and/or carry up to 35 pounds.
Creative thinker with collaborative problem-solving skills.
Self-motivated and adaptable to a variety of work projects.
Must be authorized to work in the United States on a permanent basis without employer sponsorship now or in the future.

Nice To Haves

Technical certifications such as ITIL Foundation, HDI, CompTIA A+, Microsoft Certified Solutions Expert (MCSE), CompTIA Network+, or similar.

Responsibilities

Deliver technical support for complex and routine issues involving Microsoft applications, Windows, macOS, and internal and third-party software tools.
Ensure desktop computers and related devices integrate with file servers, email servers, conferencing platforms, and administrative tools.
Troubleshoot and resolve connectivity issues, cybersecurity escalations, printer malfunctions, and network permissions.
Respond to service requests by phone, email, and in person within established Service Level Agreement (SLA) guidelines.
Document, track, and monitor issues, escalating when necessary to support timely resolution and customer satisfaction.
Use sound judgment to escalate work orders that are beyond individual scope.
Participate in weekly Desktop Services team meetings and contribute to team initiatives.
Maintain confidentiality of company and personnel information.
Stay current with emerging tools, systems, and best practices in the Information Services landscape to enhance support and service delivery.
Perform other duties as assigned.