Sr Delivery Lead – B2B Sales Transformation

BP•Chicago, IL

10d•$112,000 - $208,000•Hybrid

About The Position

The Senior Delivery Manager, B2B Sales leads central initiatives to modernize how bp and TA acquire, lead, price, contract, and grow commercial customers. The role is accountable for transformation programs that improve sales effectiveness, accelerate growth, simplify operations, and enhance customer experience across the end-to-end commercial lifecycle. It works across Sales, Pricing, Marketing, Customer Experience, Finance, Operations, and Technology to define the future state of the B2B commercial ecosystem and turn that vision into roadmaps and measurable business outcomes. Initiatives may span Salesforce, commercial platforms, data and analytics, process redesign, operating-model evolution, and customer-facing digital experiences. The role works hands-on with business partners, engineers, designers, and cross-functional teams to turn complex business challenges into practical, scalable technology solutions. It makes day-to-day decisions on priorities, delivery quality, budgets, and timelines, while aligning delivery with operational, financial, customer, and business goals. The position connects business strategy with delivery execution, aligns stakeholders around priorities, supports informed decisions, and ensures investments deliver tangible value. The role oversees products, platforms, services, and business capabilities supporting bp and TA’s B2B commercial operations. It coordinates delivery across Salesforce, pricing and revenue management platforms, AWS and other cloud services, customer portals, data and analytics platforms, SAP, enterprise integrations, and related commercial technologies. It manages roadmaps, schedules, budgets, and delivery plans across interconnected systems and processes, and maintains governance, executive visibility, and accountability across multiple teams and initiatives. The position promotes data-driven decisions using analytics, customer insights, operational metrics, and business performance measures. It oversees product, platform, service, and process performance and adoption to identify improvements in customer experience, operational efficiency, and business outcomes. It also manages internal teams, external suppliers, and technology partners; balances capacity across delivery functions; and handles budget planning, forecasting, investment tracking, financial performance, and delivery-cost reporting. The position is based in Chicago, Illinois, or Westlake, Ohio, with a hybrid work model (60/40) and travel of up to 10%. Relocation assistance is not available.

Requirements

Computer Science degree or equivalent work experience.
Experience leading large-scale technology delivery, digital transformation, or enterprise platform initiatives.
Experience delivering business-critical technology solutions across Sales, Commercial Operations, Pricing, Revenue Management, and Customer Experience using platforms such as Salesforce, SAP, cloud services, data and analytics platforms, customer portals, and integration technologies.
Strong understanding of end-to-end business processes and ability to translate business needs into practical technology solutions, roadmaps, and delivery plans.
Strong understanding of Agile delivery practices and tools such as Azure DevOps or Jira, including experience managing roadmaps, epics, features, user stories, and backlogs.
AI-first attitude and experience using AI-powered tools and automation to accelerate delivery, improve decision-making, enhance team productivity, and drive business outcomes.
Track record of leading cross-functional teams across Product, Engineering, Architecture, Data, Integration, Security, Operations, and business functions to deliver complex transformation programs.
Experience operating in highly matrixed environments with multiple vendors, partners, and stakeholders while maintaining governance, alignment, and delivery accountability.
Strong consulting mindset, bias for action, focus on continuous improvement, and ability to influence stakeholders, navigate ambiguity, and solve complex business and technology challenges.

Nice To Haves

Salesforce certifications such as Administrator, AI Specialist, or Sales Cloud Consultant.

Responsibilities

Lead transformation programs that modernize B2B commercial capabilities and improve sales effectiveness, growth, operations, and customer experience.
Oversee delivery of products, platforms, services, and business capabilities supporting bp and TA’s B2B commercial operations.
Lead initiatives involving Salesforce, pricing and revenue management platforms, AWS and cloud services, customer portals, data and analytics, SAP, enterprise integrations, and related commercial technologies.
Create and manage roadmaps, schedules, budgets, and delivery plans across interconnected systems, data, and business processes.
Act as the primary liaison among business customers, product teams, architecture, engineering, data, security, and strategic partners.
Ensure technology investments support business growth, operational efficiency, customer experience, and modernization of commercial capabilities.
Maintain effective governance, executive visibility, and accountability across teams and initiatives.
Use analytics, customer insights, operational metrics, and business performance measures to inform product strategy, investment decisions, and delivery priorities.
Monitor product, platform, service, and process performance and adoption, identifying opportunities to improve customer experience, efficiency, and business outcomes.
Manage internal teams, external suppliers, and technology partners supporting commercial transformation.
Balance capacity across product, engineering, architecture, data, integration, security, and business teams while maintaining quality, governance, and delivery commitments.
Manage budget planning, forecasting, investment tracking, financial performance, delivery costs, and reporting.
Make day-to-day decisions on priorities, delivery quality, budgets, and timelines, ensuring outcomes align with business goals.
Align stakeholders around priorities, drive informed decisions, and ensure investments deliver tangible value.