Senior Data Center Support Services Technician - Washington Vets to Tech (WaV2T)
About The Position
Oracle is partnering with Washington Vets to Tech (WaV2T) to support transitioning service members, veterans, and military spouses in starting their civilian technology careers. This role offers an opportunity to utilize hands-on training, industry certifications, and mission-driven discipline in Oracle's world-class data centers. As an Oracle Data Center Technician, you will be a vital liaison between engineering teams and physical data center operations. You will apply WaV2T-acquired skills to troubleshoot and resolve server, network, and facilities issues, ensuring Oracle's cloud services remain robust and reliable. Your experience with mission-critical operations, documentation, and structured procedures will enable you to thrive in Oracle’s dynamic, round-the-clock data centers.
Requirements
- Successful completion of the Server and Cloud Application: Data Center Technician Pathway (WaV2T), including CompTIA Tech+ and/or Linux+ certification (or equivalent military technical training/work experience).
- 0-1 years’ experience in IT infrastructure, military communications, electronics, or data center support roles (including experience gained during military service).
- Proficiency in troubleshooting servers, networking devices, and IT equipment—enhanced by hands-on labs and real-world scenario training.
- Knowledge of data center operations, including electrical, cooling, airflow management (hot aisle/cold aisle), and commissioning rack equipment.
- Strong skills in structured cabling (fiber and copper) and inventory management.
- Understanding of systems administration (Linux and/or Windows, command line), core OS services (SSH, Telnet, RDP, FTP, NFS, DNS, DHCP), networking fundamentals (DNS, TCP/IP), and IT hardware concepts (RAID, SAN, x86, SCSI, FC, Ethernet, remote management tools).
- Physically able to lift up to 25kg and work in confined or elevated settings.
- Must be located near or willing to relocate to Phoenix, AZ.
Nice To Haves
- Academic Computer Science certificate (18 college credits) via WaV2T/Saint Martin’s University.
- Experience with incident response, escalation, and change management in a technical setting.
- Exposure to professional development activities like resume building, LinkedIn optimization, and mock interviews.
Responsibilities
- Leverage WaV2T practical training and CompTIA certifications to install, maintain, and optimize server and network hardware.
- Respond to and triage incidents affecting facility or IT operations using operational prioritization and incident response training.
- Diagnose and repair servers and networking equipment in accordance with Oracle’s and industry best practices.
- Serve as a technical liaison, communicating clearly with technical and non-technical teams.
- Manage inventory and logistics, ensuring accurate record-keeping of assets and spare parts.
- Participate in 24/7 shift rotations to support continuous operations, exhibiting teamwork and adaptability in a mission-critical environment.
- Plan and commission new rack equipment, assist with data center white space design, and perform structured fiber and copper cabling.
- Adhere to compliance, safety, and environmental regulations, reflecting the high standards of your military and WaV2T background.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion
- Short term disability and long term disability
- Life insurance and AD&D
- Supplemental life insurance (Employee/Spouse/Child)
- Health care and dependent care Flexible Spending Accounts
- Pre-tax commuter and parking benefits
- 401(k) Savings and Investment Plan with company match
- Flexible Vacation
- 11 paid holidays
- 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
- Paid parental leave
- Adoption assistance
- Employee Stock Purchase Plan
- Financial planning and group legal
- Voluntary benefits including auto, homeowner and pet insurance
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
