Senior Data Center Support Services Technician

Oracle•Abilene, TX

About The Position

The Senior Data Center Support Services Technician supports data center operations through hardware maintenance, network configuration, technical troubleshooting, safety and compliance, continuous improvement, and collaboration with project teams, colocation partners, contractors, and vendors. The role provides technical guidance and coaching to less experienced technicians, validates network cabling and connectivity, and helps ensure that data center systems operate reliably and efficiently. The technician follows standard operating procedures (SOPs), maintenance operation protocols (MOPs), and data center change-control processes, while helping identify and address resiliency, reliability, and availability risks. The role handles complex or ambiguous tasks with limited instructions, guides team members as priorities and resources shift, and serves as an escalation point for routine and non-routine issues. It also contributes to process creation, training, quality assurance, and improvements to operational workflows. On-site work must comply with site and colocation-vendor rules, security procedures, health and safety guidelines, and applicable local regulations. Oracle provides a comprehensive benefits package, including insurance coverage, retirement savings, paid leave, parental leave, adoption assistance, an employee stock purchase plan, and voluntary benefits. U.S.-based employees must complete identity verification as part of onboarding, subject to applicable law and possible accommodations following an individualized assessment.

Responsibilities

Identify opportunities for team members to work on servers, server components, and other hardware to support efficient performance throughout the equipment lifecycle.
Guide and coach less experienced technicians on power distribution units and hardware replacement, removal, and troubleshooting while avoiding disruption to critical infrastructure.
Instruct less experienced technicians on implementing defined network communications and solutions, and sign off on client configurations within environments.
Validate cabling, network builds, and connectivity; verify devices are connected and error-free.
Monitor and assign work in a ticketing environment, mentor technicians, and implement technical solutions to troubleshoot or enhance systems within service-level agreements.
Document troubleshooting steps and resolutions, identify trends, and escalate issues as appropriate.
Oversee adherence to SOPs and MOPs, site and colocation-vendor rules, and sign-off requirements when performing work in data centers or customer sites.
Uphold security procedures, consider applicable local regulations, and conduct functional security testing.
Ensure compliance with health and safety guidelines, including personal protective equipment and site-access requirements, during on-site work.
Train technicians in advanced repair techniques and follow data center change-control processes.
Analyze recurring problems and trends, escalate issues to senior peers or external experts and operations teams, and engage global teams about local issues.
Lead collaboration with project teams and colocation partners to test and validate electrical and mechanical systems and coordinate site utility requirements.
Serve as a technical liaison and subject matter expert for technical and non-technical teams to identify and resolve resiliency, reliability, and availability risks.
Ensure contractors and vendors provide quality services and meet SLAs.
Contribute to quality assurance by creating processes and training less experienced peers.
Complete complex or ambiguous tasks in line with project requirements and guide team members as priorities and resources change.
Collaborate across teams to deliver impactful work and support critical objectives, building partnerships based on stakeholder and customer needs.
Develop and share procedures for resolving routine and non-routine issues, serve as a team escalation point, and review information to troubleshoot complex errors.
Seek ongoing learning, feedback, and advanced training; stay current with relevant trends and best practices.
Recommend, implement, and share improvements to complex processes, protocols, and workflows.

Benefits

Medical insurance
Dental insurance
Vision insurance
Short-term disability insurance
Long-term disability insurance
Life insurance and AD&D
Supplemental life insurance for employees, spouses, and children
Health care and dependent care flexible spending accounts
Pre-tax commuter and parking benefits
401(k) savings and investment plan with company match
Paid vacation, with eligibility and accrual dependent on employee status and hours worked
11 paid holidays
Paid sick leave
Paid parental leave
Adoption assistance
Employee Stock Purchase Plan
Financial planning and group legal benefits
Voluntary auto, homeowner, and pet insurance