Senior Data Center Support Services Technician
About The Position
As an Oracle Data Center Technician, you will serve as the technical liaison between technology teams and the data center environment, supporting operational activities and data center infrastructure. You will troubleshoot and resolve most infrastructure issues, determine when issues should be escalated, proactively monitor system error logs and ticket queues, recommend and implement corrective actions, and maintain documentation for supported technologies. The role calls for independent judgment, attention to detail, process improvement, and automation to simplify operations. You will execute small projects independently and work with your manager to plan and deliver larger local projects. The position supports Oracle’s data center growth and reliability across colocation, leased, and owned facilities. Oracle is particularly interested in candidates from reputable cloud providers and will also consider applicants from Tier 1 data center colocation providers. Minimal travel is required, and after-hours support may be needed. Employment is contingent on passing a background check; active TS/SCI clearance with polygraph is required.
Requirements
- Active TS/SCI security clearance with polygraph.
- Bachelor of Science degree in Computer Science, Information Systems, or equivalent work experience.
- 3–8 years of experience, primarily in data center infrastructure operations support and server administration in a mid-sized environment of 200–1,000+ server systems.
- 3–8 years of incident management experience responding to electrical and mechanical failures, with a focus on resolution and lessons learned.
- Demonstrated expertise in at least two of these areas: power capacity allocation for high- and low-density racks; outage incident management and resolution; Linux and/or Windows server administration; networking, including DNS and TCP/IP.
- Solid understanding of data center design, commissioning, and operations best practices, and ability to ensure their application.
- Examples of executing process improvements.
- Ability to investigate system or process details to solve customer problems.
- Excellent oral and written communication skills.
- Strong adherence to processes and ability to champion process compliance.
- Strong influencing skills.
- Ability to work independently with little direct management.
- Experience supporting large enterprise customers in an operations environment.
- Ability to understand supported equipment and determine which issues should be escalated.
- Pass a background check.
Nice To Haves
- Experience with a reputable cloud provider.
- Experience with a Tier 1 data center colocation provider.
Responsibilities
- Understand the design and functionality of data centers in the assigned region.
- Audit power and mechanical capacity and upgrades.
- Work with internal teams to troubleshoot problems and conduct root cause analysis and corrective actions for design-related problems.
- Coordinate with local colocation companies regarding site utility requirements.
- Provide after-hours support as needed.
- Work with project teams and colocation partners to test and validate the installation, operation, and performance of electrical and mechanical systems.
- Support operations through failure-mode and root-cause analysis, maintenance and troubleshooting, best practices, maintenance initiatives, and operating-procedure reviews.
- Maintain technical documentation for corporate data centers, including operational procedures.
- Work with regional and business leaders to manage projects, optimize performance, and improve the reliability and efficiency of colocation, leased, and owned data center electrical and mechanical infrastructure.
- Participate in operational reviews, collecting and analyzing technical data to identify and resolve reliability and availability concerns.
- Serve as a subject matter expert to identify and resolve resiliency, reliability, and availability risks globally.
- Oversee intake, evaluation, and resolution of issues involving colocation, leased, and owned data center builds, and recommend quality improvements.
- Interface with data center design, server hardware, and environmental health and safety teams to promote standards that support consistent and reliable services.
- Act as a technical expert within the group and across other teams, offering creative solutions.
- Monitor customer environments by checking system error logs, reviewing ticket queues, and consulting with teams responsible for maintaining the environments.
- Recommend resolutions for system errors and performance issues, take corrective action, and maintain documentation for supported technologies.
- Improve existing processes and introduce automation to simplify operations.
- Execute small projects independently and collaborate with the manager on planning and executing larger local projects.
Benefits
- Medical, dental, and vision insurance, including expert medical opinion.
- Short-term and long-term disability insurance.
- Life insurance and accidental death and dismemberment insurance.
- Supplemental life insurance for employees, spouses, and children.
- Health care and dependent care flexible spending accounts.
- Pre-tax commuter and parking benefits.
- 401(k) savings and investment plan with company match.
- Flexible or accrued paid vacation, subject to eligibility and work schedule.
- 11 paid holidays.
- Paid sick leave: 72 hours upon hire, refreshed annually, with carryover up to a 112-hour cap.
- Paid parental leave.
- Adoption assistance.
- Employee Stock Purchase Plan.
- Financial planning and group legal benefits.
- Voluntary auto, homeowner, and pet insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
