Data Center Support Services Technician - Washington Vets to Tech (WaV2T)

Oracle•Phoenix, AZ

5d•$48,000 - $93,700

About The Position

The Data Center Support Services Technician installs, maintains, and optimizes server and network hardware, and supports continuous data center operations. The role responds to and triages incidents affecting facility or IT operations, diagnoses and repairs servers and networking equipment, validates cabling and connectivity, and helps plan and commission rack equipment. It also includes structured fiber and copper cabling, data center white-space design support, and inventory and spare-parts management. The technician monitors and assigns work in a ticketing environment, mentors less-experienced technicians, trains others in advanced repair techniques, and follows standard operating procedures and data center change-control processes. As a technical liaison for technical and non-technical teams, the role helps identify and resolve resiliency, reliability, and availability risks. The position requires participation in 24/7 shift rotations and adherence to compliance, safety, and environmental regulations. Applicants must be located near or willing to relocate to Phoenix, Arizona.

Requirements

Successful completion of the WaV2T Server and Cloud Application: Data Center Technician Pathway, including CompTIA Tech+ and/or Linux+ certification, or equivalent military technical training or work experience.
0–1 years of experience in IT infrastructure, military communications, electronics, or data center support roles; experience gained during military service counts.
Proficiency troubleshooting servers, networking devices, and IT equipment.
Knowledge of data center operations, including electrical systems, cooling, hot-aisle/cold-aisle airflow management, and commissioning rack equipment.
Strong skills in structured fiber and copper cabling and inventory management.
Understanding of Linux and/or Windows systems administration and command-line use.
Understanding of core OS services including SSH, Telnet, RDP, FTP, NFS, DNS, and DHCP; networking fundamentals including DNS and TCP/IP; and hardware concepts including RAID, SAN, x86, SCSI, FC, Ethernet, and remote management tools.
Ability to lift up to 25 kg and work in confined or elevated settings.
Must be located near or willing to relocate to Phoenix, Arizona.
Strong documentation and time-management skills; teamwork, clear communication, ability to follow procedures under pressure, commitment to continuous learning, safety, and compliance, and adaptability to new systems.

Nice To Haves

Academic Computer Science certificate (18 college credits) through WaV2T/Saint Martin’s University.
Experience with incident response, escalation, and change management in a technical setting.
Exposure to professional development activities such as resume building, LinkedIn optimization, and mock interviews.

Responsibilities

Install, maintain, and optimize server and network hardware.
Respond to and triage incidents affecting facility or IT operations.
Diagnose and repair servers and networking equipment according to Oracle and industry best practices.
Serve as a technical liaison and communicate with technical and non-technical teams.
Manage inventory and logistics, including accurate records of assets and spare parts.
Participate in 24/7 shift rotations to support continuous operations.
Plan and commission new rack equipment, assist with data center white-space design, and perform structured fiber and copper cabling.
Follow compliance, safety, and environmental regulations.
Validate cabling, network environment build, and connectivity.
Monitor and assign work in a ticketing environment, mentor less-experienced technicians, and train others in advanced repair techniques.
Follow standard operating procedures and method-of-procedure requirements for data center change-control processes.
Identify and help resolve resiliency, reliability, and availability risks.