Data Center Support Services Technician - Washington Vets to Tech (WaV2T)

Oracle • Phoenix, AZ

4d • Onsite

About The Position

The Data Center Support Services Technician installs, maintains, and optimizes server and network hardware, and responds to incidents affecting facility or IT operations. The role diagnoses and repairs servers and networking equipment, validates cabling and network connectivity, manages inventory and logistics, and helps plan and commission rack equipment and data center cabling. The technician follows operational procedures and change-control processes, supports continuous operations through 24/7 shift rotations, and communicates technical risks and solutions to technical and non-technical teams. The position is intended for candidates who completed the Washington Vets to Tech (WaV2T) Data Center Technician Pathway or have equivalent military technical training or work experience. The role is based near Phoenix, Arizona, or requires willingness to relocate there.

Requirements

• Successful completion of the Server and Cloud Application: Data Center Technician Pathway (WaV2T), including CompTIA Tech+ and/or Linux+ certification, or equivalent military technical training or work experience.
• 0–1 years of experience in IT infrastructure, military communications, electronics, or data center support roles; experience gained during military service counts.
• Proficiency troubleshooting servers, networking devices, and IT equipment.
• Knowledge of data center operations, including electrical systems, cooling, airflow management (hot aisle/cold aisle), and rack-equipment commissioning.
• Strong skills in structured fiber and copper cabling and inventory management.
• Understanding of Linux and/or Windows systems administration and command-line use; core OS services (SSH, Telnet, RDP, FTP, NFS, DNS, DHCP); networking fundamentals (DNS, TCP/IP); and hardware concepts (RAID, SAN, x86, SCSI, FC, Ethernet, and remote-management tools).
• Ability to lift up to 25 kg and work in confined or elevated settings.
• Must be located near Phoenix, Arizona, or willing to relocate there.
• Strong documentation and time-management skills; teamwork, clear communication, ability to follow procedures under pressure, commitment to learning, safety, and compliance, and adaptability to new systems.

Nice To Haves

• Academic Computer Science certificate (18 college credits) through WaV2T/Saint Martin’s University.
• Experience with incident response, escalation, and change management in a technical setting.
• Exposure to professional-development activities such as resume building, LinkedIn optimization, and mock interviews.

Responsibilities

• Install, maintain, and optimize server and network hardware.
• Respond to and triage incidents affecting facility or IT operations.
• Diagnose and repair servers and networking equipment in accordance with Oracle and industry best practices.
• Serve as a technical liaison between technical and non-technical teams.
• Manage inventory and logistics, maintaining accurate records of assets and spare parts.
• Participate in 24/7 shift rotations to support continuous operations.
• Plan and commission new rack equipment, assist with data center white-space design, and perform structured fiber and copper cabling.
• Follow compliance, safety, and environmental regulations.
• Identify opportunities to replace or upgrade server components.
• Validate cabling and confirm network environment build and connectivity.
• Monitor and assign work in a ticketing environment, mentor less experienced technicians, or implement technical solutions.
• Train on advanced fix and repair techniques aligned with corporate objectives.
• Follow standard operating procedures and methods of procedure for data center change-control processes.
• Provide subject matter expertise to identify and resolve resiliency, reliability, and availability risks.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term and long-term disability insurance.
• Life insurance and AD&D; supplemental life insurance for employees, spouses, and children.
• Health care and dependent care flexible spending accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid vacation, with flexible vacation for eligible salaried non-overtime positions and accrued vacation for other eligible employees.
• 11 paid holidays.
• 72 hours of paid sick leave upon hire, refreshed annually, with unused leave carried over up to a 112-hour cap.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal benefits.
• Voluntary auto, homeowner, and pet insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed