Senior Customer Success Manager I (DI, North America)

Teamworks

6d • $100,000 - $130,000

About The Position

We're hiring a Senior Customer Success Manager (DI, North America) to own Teamworks' conference-level relationships across Division I collegiate athletics, from renewal strategy to expansion. This role is being created to serve as the lead on Teamworks' conference office relationships, to be the person who knows every conference-wide agreement inside and out, builds real relationships with conference office leadership, and makes sure renewals and strategic expansion happen. You'll be joining our Collegiate Customer Success team at a moment when conference-level work is becoming its own discipline, distinct from school-level account management, and you'll have real room to define how we do it.

Requirements

• Senior administrative experience (i.e. Deputy Commissioner, Associate Athletic Director, Senior Associate Commissioner, Deputy Athletic Director) within a collegiate athletic department or collegiate conference office
• Working knowledge of how conference offices operate internally and how they support their member institutions
• Project management experience, with a track record of managing complex, multi-stakeholder initiatives to completion
• Relationship management experience, ideally with conference office administrators or senior athletic department staff
• Strong cross-functional collaboration skills, with experience coordinating across internal teams and external stakeholders on shared initiatives
• You've used Teamworks products yourself

Nice To Haves

• Worked at a SaaS company and understand renewal and expansion cycles

Responsibilities

• Own conference-level relationships and renewals across our Division I conference partnerships, coordinating closely with school-level Customer Success Managers, Product Success Managers, Sales, and Business Development to drive alignment
• Build our presence at the conference level, creating opportunities to demonstrate value even where no formal conference-wide agreement exists today
• Lead the conference-wide renewal process end to end, building workback and strategic plans well ahead of renewal dates to protect against risk
• Drive adoption and value delivery of both conference-wide products used by member schools and products the conference office uses for its own operations, and identify opportunities for expanded usage
• Identify and develop cross-sell and upsell opportunities across our Collegiate market at the conference level

Benefits

• We are committed to building a diverse and inclusive workforce
• We take affirmative action to not discriminate based on race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, sexual orientation, veteran or military status, or any other legally protected characteristics.
• This policy applies to all employment practices within our organization, including but not limited to recruiting, hiring, promotion, termination, compensation, benefits, and training.
• Teamworks is committed to providing reasonable accommodations for candidates with disabilities who need assistance during the hiring process.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed