Customer Success Manager, Strategic - North America

KNIME Inc. • Austin, TX

1h

About The Position

As a Strategic Customer Success Manager, you will guide a named portfolio of large enterprise customers through their entire journey, from onboarding to integrating KNIME into their daily workflows. You will be a central point of contact, build strong customer relationships, and work with account managers and internal experts to translate customer goals into measurable value. Depending on your focus, you may manage strategic accounts through deep engagement or a broader portfolio using structured, repeatable motions and automation.

The role focuses on helping customers achieve lasting value from their data through trusted relationships and sustainable success with KNIME. Success includes consistent customer use measured by adoption and health-score targets, active executive sponsorship and engagement from senior stakeholders, high customer satisfaction, and contribution to growth and retention through NRR targets.

Requirements

• 7–8+ years in customer success, account management, or technical consulting with enterprise software customers, including ownership of renewals and expansion.
• Proven experience building relationships with VP- and C-level sponsors in large, complex organizations.
• Technical credibility with data analytics or ETL tools, including the ability to discuss workflows, deployment, and governance with practitioners and IT.
• Ability to translate product capabilities into real business outcomes.
• Ability to bring clarity and discipline to onboarding, success planning, and ongoing customer engagement.
• Focus on measurable impact, connecting usage and adoption to tangible business results.
• Ability to build trust across stakeholders, from practitioners to executive sponsors, and navigate complex organizations.
• Ability to work closely with Account Managers, Sales Engineers, and technical teams.

Responsibilities

• Guide customers through onboarding, enable users and administrators, accelerate time-to-value, and build strong adoption foundations.
• Translate product usage into measurable outcomes, align on success metrics, and ensure customers see continuous value from KNIME.
• Run structured check-ins and business reviews to maintain alignment, highlight progress, and define next steps.
• Build executive sponsor relationships and navigate organizations with multiple stakeholders and business units.
• Identify growth opportunities through usage patterns and stakeholder engagement, and partner with Account Executives to drive expansion.
• Support predictable renewals through early risk identification, clear value communication, and structured renewal planning.
• Manage strategic accounts with deep engagement or a broader portfolio through structured, repeatable motions and automation, depending on focus.
• Manage escalations with Support and Product, bring customer feedback to Product, and coordinate with Sales Engineers, Professional Services, and partners around customer goals.
• Work closely with Account Managers, Sales Engineers, and technical teams to deliver a seamless customer experience.
• Identify risks early, act on signals, and maintain customer momentum.

Benefits

• Subsidized gym memberships and sport offerings in selected locations.
• Hybrid and remote work options with flexible hours.
• Autonomy and ownership of customer accounts, with support from an experienced team.
• Learning and professional growth in an international environment with exposure to data analytics, AI, and customer success best practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed