Senior Manager - Digital North America

Hatch•Salt Lake, UT

14h

About The Position

Hatch is seeking a commercially astute, delivery-focused Senior Manager - Digital North America with mining and metals industry and operations experience. The role combines digital consulting leadership with client-facing business development and delivery accountability. It is responsible for originating, shaping, and leading end-to-end digital engagements in the mining and metals sector, with a focus on achieving measurable client value. This is a “sell and deliver” leadership role. The successful candidate translates client needs into executable solutions, builds high-performing teams, and actively manages delivery across complex engagements. The role spans client relationship development, opportunity qualification and pursuit leadership, solution design, delivery governance, value realization, market representation, and internal practice development. Hatch’s digital work supports clients’ transformation agendas through integrated capabilities including Integrated Operations, Digital Value Chains, Automation & Autonomy, Asset & Operational Intelligence, and AI-led process control. The Senior Manager collaborates across Hatch business units, key account managers, digital solution leaders, industry experts, partners, and technology providers to develop integrated solutions and grow the practice.

Requirements

Bachelor’s or master’s degree in a relevant mining, metals, engineering, or computer science discipline.
12 to 16 years of mining and metals operations and operational excellence experience.
Demonstrated business development and delivery leadership experience on complex multidisciplinary digital and operational transformation projects or engagements.
Strong track record selling and delivering digital or Industry solutions in industrial and operational environments, with a focus on mining operations or mineral processing improvement.
Deep understanding of one or more of the following in a mining and metals context: Operational Systems (MES/MOS), Control Systems, EAM, IT/OT Integration, AI and APC, analytics, optimisation, automation, or digital platform solution architecture.
Ability to operate across the full consulting lifecycle: diagnose, design, sell, deliver, and optimise.
Strong commercial acumen, including scoping, pricing, contracting, and margin management.
Excellent stakeholder engagement skills and ability to influence technical, operational, and executive audiences.
Ability to lead teams and deliver outcomes in complex, multi-stakeholder environments.
Proven project management and delivery of digital or AI-led initiatives in the mining sector.

Nice To Haves

Consulting expertise and experience would be advantageous.

Responsibilities

Build and maintain trusted advisor relationships with senior client stakeholders across operations, technology, and executive leadership.
Identify, shape, and qualify opportunities aligned with client priorities and Hatch Digital offerings.
Lead end-to-end pursuits, including win-strategy reviews, solution shaping, commercial structuring, proposal development, and deal closure.
Develop business cases linked to operational value drivers, digital maturity, and transformation roadmaps.
Contribute to account planning, pipeline development, and growth strategy execution with Key Account Managers and Digital Solution leaders.
Take accountability for successful delivery of digital engagements from inception through benefits realization.
Lead multidisciplinary teams delivering complex digital and operational transformation programs.
Develop holistic and pragmatic solutions integrating people, process, and technology.
Define and govern delivery models, execution plans, and risk management frameworks.
Oversee scope, schedule, budget, quality, and client satisfaction.
Drive value realization and measurable business outcomes, beyond technology implementation.
Represent Hatch Digital with mining clients and at industry forums, conferences, and client engagements.
Build Hatch’s market presence and credibility through insights, case studies, and practical digital transformation narratives, initiatives, and use cases.
Leverage and expand Hatch’s ecosystem of industry experts, partners, and technology providers to drive innovation.
Collaborate across Hatch business units to co-create integrated solutions and cross-sell capabilities.
Lead and mentor teams, fostering delivery excellence, commercial acumen, and consulting capability.
Contribute to practice development, including methodologies, offerings, and capability uplift.
Meet sales and revenue targets, grow and convert pipeline, deliver successful client outcomes, develop repeat business and long-term client relationships, and contribute to practice growth and market positioning.