About The Position
You'll own a portfolio of Luma's high-value enterprise accounts and be responsible for growing how much they use the platform and how far it spreads inside their organizations. The role blends commercial ownership, product usage, and customer strategy. Luma's post-sales organisation is early, so you'll help set how account growth is driven across EMEA rather than inheriting a mature motion. It fits someone commercial who's fluent with usage data and comfortable in fast-moving, ambiguous environments. If you want a defined playbook and steady accounts to maintain, this isn't that.
Requirements
- 5–10+ years in Strategic Account Management, Enterprise Sales, or commercial Customer Success in SaaS, AI, or enterprise tech.
- A track record of driving expansion and growth in large, complex accounts.
- Strong commercial mindset and comfort working with data, dashboards, and usage metrics.
- Ability to navigate and influence stakeholders across large organisations.
- Proactive ownership and comfort in fast-moving, ambiguous environments.
- Native or fluent German required.
Nice To Haves
- Experience with usage-based or API-driven products.
- Background in AI, data platforms, developer tools, or creative technology.
- Experience working with technical stakeholders such as engineering or product teams.
- Experience scaling accounts in high-growth startups.
Responsibilities
- Own a portfolio of strategic enterprise accounts, responsible for expansion and long-term growth.
- Find and execute opportunities to grow usage across teams, geographies, and use cases.
- Build multi-threaded relationships across technical, operational, and executive stakeholders.
- Own and interpret usage data, spotting trends, spikes, and drop-offs across accounts.
- Turn usage insight into proactive growth strategies.
- Partner with product and engineering to unlock new use cases and clear adoption blockers.
- Lead account planning, expansion strategy, and commercial conversations, and contribute to renewals.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
No Education Listed
