Renewal Manager (German & English Speaking)

LumApps • Webster, MA

5h • Hybrid

About The Position

LumApps is hiring a German- and English-speaking Renewal Manager to own renewals for an assigned portfolio of small and medium-sized business customers across the DACH region. The role is part of a specialised Account Management team focused on customer retention and growth, and combines automated processes with direct customer relationship management. The team is expanding and harmonising its operations and tooling following a major company integration.

The Renewal Manager oversees renewals from pipeline monitoring through contract and billing execution. The role reviews customer usage and pricing, manages contract-based price indexations and recurring billing workflows, and leads customer discussions or negotiations when needed. Working closely with Customer Success and internal teams, the Renewal Manager helps identify and resolve retention risks, supports upsell opportunities, maintains accurate CRM and billing records, and reports on portfolio performance.

Requirements

• 2–3 years of experience in a customer-facing or operational role, such as Customer Service, Sales, Customer Success, Account Management, Contract Administration, or Technical Support.
• Professional proficiency or native fluency in both German and English.
• Comfort with contract terms, administrative accuracy, and CRM recordkeeping, as well as confidence discussing terms and upsell options with customers.
• Ability to work autonomously, take a solutions-driven approach, and adapt to evolving processes in a growing SaaS environment.

Responsibilities

• Manage end-to-end contract renewals for an assigned SMB customer portfolio across the DACH region.
• Monitor six-month renewal pipelines, review usage data, verify pricing, and implement contract-aligned automated price indexations.
• Configure and manage auto-renewals, parameters, and recurring billing workflows in Salesforce and Chargebee.
• Lead renewal discussions and contract negotiations with customers when intervention is required.
• Coordinate between customers and Customer Success, Finance, RevOps, and Support to maintain contract consistency and ensure timely execution.
• Partner with Customer Success to identify early risk indicators, address customer friction, and reduce churn.
• Identify upsell opportunities, including plan upgrades, add-ons, and complementary services.
• Maintain accurate, comprehensive records in Salesforce and billing systems.
• Track portfolio performance and provide management with regular pipeline and retention updates.

Benefits

• Hybrid work model: two days in the office and three days remote.
• Phone and home internet cost reimbursement up to 80 PLN per month.
• Private Luxmed health care, covered for the employee and partially for their partner or family.
• Monthly cafeteria benefits budget for sport cards or other purchases.
• Creative Allowance of 1000 PLN gross per month.
• 26 days of annual leave per year.
• Two Mental Health days off per year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed